Loom & LeafReviews of loomandleaf.com

Great customer service but poor quality mattress. It arrived with a stain and a lot of loose threads. I contacted them about the stain and they offered to replace but I chose to try to remove the stain which I was able to. I purchased the relaxed firm and after 17 months my hips are hurting as well as my side. I sleep on my side. It doesn't feel very supportive. I'm not an expert in mattress manufacturing but I think the soft top layer is too thick and the high density memory foam doesn't offer support because of this. This is my second memory foam mattress. My first from Bedinabox I had for almost 10 years and the only reason I bought a new one was I was "told" that I should. No sinking or any damage to my previous memory foam mattress. It had a couple marks on the cover from moving but perfect condition otherwise. Now regret getting rid of it. The Loom & Leaf also has small tears in the lop layer of fabric. This fabric is very thin. I expect it to get worse with time. I have never spent so much money on a poor quality item. They have great customer service and good marketing which is why you see good reviews. Ask anyone after they've had it for a couple years what do they think. I've heard Saatva removes negative reviews from their website.

Worst purchase I ever made and now they’re charging me restocking fee with taxes, who does that? I want all my money back! I didn’t even have this mattress Sox months yet. This is the second one I’m trying out and it’s worse.

I originally purchased a Loom & Leaf mattress in 2015, and it was the BEST mattress EVER. I was absolutely obsessed with it - incredible deep sleep every night and no pain whatsoever. It was heavenly and honestly it ruined sleeping on other beds, even in luxury hotels with nice mattresses. I had it replaced recently by L&L under the warranty, and the new mattress they sent me is HORRIBLE. I will go into details below, but they have DEFINITELY changed the mattress and design. The customer service reps kept assuring me that nothing has changed, but that's a complete lie. The top even looks completely different and is much firmer. The background: a few years after buying my original L&L, the top layer of the mattress began bundling up and jutting out upwards. It was still extremely comfortable, so I didn't really bother doing anything about it. This issue worsened over time, until I decided to give their customer service a call a couple of months ago. Their service reps are very nice and attentive - definitely an A+ in this area. They outlined 2 options, either pay $199 to have my mattress repaired, or $299 to have it replaced. Now that I think about it, the very obvious defect should've been repaired free of charge, but I digress. I decided that $100 more for a new mattress sounded like a great deal, so I went for that option and got a replacement Relaxed Firm. This mattress IS NOT THE SAME as my old one in any way. IT'S LIKE A ROCK!!!! Their customer service kept assuring me that there's no change in the mattress at all, but that's simply not true. Even the cover is a totally different design and feel - my cover was so much softer and it had a different design. I slept on my original one for 4 years, I'm pretty sure I can tell the difference. They told me to wait a bit as the mattress needs to be broken in - well, it's been over a month and it's still A ROCK. I wake up every single morning with back pain and I haven't slept through the night since the mattress was replaced. I'm so disappointed. Even if they give me my $300 back, it will cost a lot more than that to buy a new mattress. L&L has seriously impacted my life in a negative way.

Worst mattress ever. It is supposed to sleep cool. But no it is like a hot box. My back hits worse since I have been using this mattress. I feel pressure point on my hip and ribs so I am tossing and turning all night. I never did a rerun cause I could not afford to get a new mattress while I wait for the money back from this one. I sleep on regret every night. Don’t waste your money.

I've had a Loom & Leaf mattress (queen size) for just over 3 years. Within the last year or so the top of the mattress has become lumpy, as if the foam has lost its integrity and has come apart inside the mattress top. It's very uncomfortable to sleep on. Yes, I regularly rotate the mattress. And yes, I have the mattress on a high-quality foundation. I contacted customer service and their solution was to offer me a replacement mattress at 30% cost. They said I could opt for a firmer mattress as well. At first this seemed like a fair solution, and I researched the mattresses within the Saatva brands. When I settled on the Hybrid mattress I was told the 30% deal was not valid because it is a premium product. I am back to being disappointed and frustrated. I really just want a mattress with good support and quality and was willing to invest more money in it. Buying this mattress was a complete waste of time and money. If you're looking for a mattress with good support and a good warranty, my advice is to shop around and avoid buying off the internet.

Below is my review that they posted 6th down in the list, completely out of date order... We purchased our mattress about 6 months ago and the first few nights were great. Ever since then our backs have been hurting to the point of us dreading to get into bed. We've taken turns sleeping on our sons' mattress, which was under $200 from Amazon, and woke up without back pain. We tried to communicate this to a representative, but as we were a couple of months outside of the window, we were told we could have 30% off a new mattress... Great, so we'd have 2 mattresses we can't sleep on for $3000... At this point we're looking at purchasing another mattress from someplace else and can't recommend Loom & Leaf.

Pure garbage. I am on my second mattress, the first lost all support in 6 months. It took 3 attempts and another 6 months to get my replacement. Again, the new one sinks like a hammock within 4-6 months, hurts my hips and knees. I had much better sleep on my crappy 10 year old $1000 mattress i replaced. Don’t let anyone lie to you that this junk pile is comparable to a temperpedic. My mother’s temperpidic is 10 years old, she weighs 75 pounds more than me and hers is still just as supportive as the day she purchased it. I wish I could go back in time and buy a real mattress.

Loom & Leaf is a very reputable company and they produce a high quality foam and gel mattress, and therein lies the problem. Gel and foam, no matter how many clever and infused layers you make of it, simply cannot provide you the support you need to eventually avoid an aching back, except for lightweight folks under 180 lbs. For the rest of us, there has to be something HARD to provide firmness under there to support your back, however everyone seems hypnotized these days about razzle-dazzle memory foam and gel combinations. The problem is that within weeks the gel eventually squishes mostly away from whatever part of the mattress you usually sleep on, and there is noticeable sinking as the mattress settles in. Folks who rate this mattress poorly all have the same complaint, they wake up with an aching back. I weigh 250+ and my wife weighs 200, and we have gone through two of these mattresses now. Within weeks of delivery, the first mattress sank on the sides where we slept and left a mound in the middle, and keep in mind this is with their extra firm model. My wife and I feel like there is a hill in the middle and we are each sleeping on a ramp on each side which is constantly trying to roll us on the floor. We posted a review online regarding this and, no kidding, within the hour we got a call from Saatva offering to replace the mattress. So, kudos for their customer service, but the same thing happened with the second mattress too. Determined to get our $2K+ of usage back, we eventually noticed the Loom & Leaf gel and foam sandwich inside the mattress is actually layered on top of a hard platform base that is all the way at the very bottom of the mattress. Out of sheer desperation we decided to flip the mattress over and sleep on the hard bottom making it now on top (which it is absolutely not designed to do) and lo and behold it was WONDERFUL. Our backaches disappeared immediately and we don't wake up hanging half off the edge of the mattress anymore. Loom & Leaf take note, flip your mattresses over, and you have a system designed to support real people who need real support. We would all probably like to frolic child-like in a pool of foam and gel, but in the end you're not supposed to sleep in it.