LOOK OPTICReviews of lookoptic.com

Response from LOOK OPTICOct 28, 2025

Hi Mary, We’re sorry to hear that the lenses weren’t what you expected. It’s possible that the strength or lens type might need to be adjusted- even if you’ve used the same strength before, different frame shapes or progressive designs can feel slightly different. We’d be happy to help you find the right pair or arrange an exchange if needed. Please reach out to our team at [email protected] and we’ll make sure you end up with glasses you love. The LOOK OPTIC Team

Response from LOOK OPTICOct 28, 2025

Hi Edyta, We’re so sorry for the delay with your refund — that’s definitely not the experience we want you to have. I’ve gone ahead and flagged your order with our team to make sure it’s processed as quickly as possible. It seems like you processed two different return label for the two items. Only one item was refunded, as only one label was scanned. You will receive a refund notification shortly. The LOOK OPTIC Team

Response from LOOK OPTICOct 28, 2025

Hi, Thank you for sharing your experience! We’re so glad to hear that you love the quality and that the lenses are working well for you across devices. We understand the Cosmo frames can look different on the virtual try-on, and we’re sorry the smaller size didn’t fit as expected. While sale items can’t be exchanged, we are happy to make an exception. Please reach out to [email protected] and our team will help you. —The LOOK OPTIC Team

Response from LOOK OPTICOct 27, 2025

Hi Wendy, We’re sorry to hear that your experience with our progressive lenses hasn’t met your expectations. We completely understand your frustration and appreciate you sharing these details. While your lenses are +1.00 strength, it can take up to two weeks to fully adjust to progressives- even if you’re used to wearing 1.00 readers. This is because progressives feature a gradual transition requiring your eyes and posture to adapt to new focal points. If you find that the frames feel oversized or uncomfortable, we’d be happy to assist with an exchange for a better fit. Someone from our team will contact you shortly. Thank you. LOOK OPTIC

Response from LOOK OPTICOct 28, 2025

Hi Cristine, Thank you so much for your kind words! We’re thrilled to hear that our team has been able to take care of you and that you’ve been happy with your exchanges. Your support and feedback mean the world to us! The LOOK OPTIC Team