Sarah
I ordered a $219 gravity bong
I ordered a $219 gravity bong. When it arrived it was the wrong color, had been returned by another customer because it wasn’t wrapped properly and there were no instructions. I wrote Lookah for instructions several times over 3-4 days and never heard from them. There’s absolutely no customer service. Nobody on the chat. I won’t be shopping with them again!
Response from lookah.comSep 4, 2026
Hi, We sincerely apologize for the disappointing experience you've had. We completely understand your frustration, especially after receiving a $219 product in the wrong color and in unsatisfactory condition, and then not receiving a response when you tried to contact us for assistance. We’re very sorry, but we have not received your previous emails. Please contact me directly at [email protected] and include your order number in your email. Once I receive your information, I will personally look into the issue and do my best to resolve it for you as quickly as possible. Again, we sincerely apologize for the inconvenience and frustration this experience has caused. We truly appreciate the opportunity to make this right. Kind regards, LOOKAH Support Team