lookah.comReviews of lookah.com

This brand is so innovative! i love all their devices. They also have amazing customer service and were able to replace a product no issue. Super fast response too. Will be buying more.

I bought a box of coils and the first one out the box only lasted maybe 20hrs..as u can probably guess I was pretty mad especially considering the price..I wrote a complaint and within a few hours I was getting a response and the company made sure to rectify the situation and they did it quickly, great job

Lookah gets 5 stars for innovation alone, I have tried many of their devices for many years and I just can't put them down. I absolutely love them, all of them, especially their quartz-coil line up. The dish coil A is not very good I recommend ANY other one (I personally love B coil). Lookah customer service has went above and beyond for me, when I emailed them having an absolute melt-down. Thank you so much, Lookah for being an amazing company with amazing products. And affordable too!!!! ----Brandon F, a real life smoker.

Upon placing my order I was told it'd take 5-7 days for my product to be delivered. After almost 48h I got no shipping update so I emailed them. They promptly updated the shipping details to "label created"... 48h after placing the order only a shipping label was created... I ordered it on a Thursday. The shipping label should've been created Friday 😒 I waited another 72h and got no further updates so I emailed them again. They gave me the weak excuse ~"the main people who process orders are on vacation. Be patient".. Mf first of all, I'd already been patient for 5 days. Second... you mean to tell me you have nobody else who can handle the orders? Bs. It's now been an additional 96h and have had no update whatsoever. I checked DHL Commerse and it says it'll be AN ADDITIONAL 6 DAYS before my product is delivered... What the actual fk is wrong with them 🙄 can't find the product I ordered anywhere else online or I'd cancel the order and order it elsewhere. Absolutely unacceptable. Lol the reply "Email us so we can help!" My review literally says I've been emailing y'all and you didn't help >.>

The fast response was great! And they immediately offered to help me and even send me another replacement device. Im very satisfied with the service and support.

I had ordered some coils from them and it unfortunately got stolen and after dealing with USPS they offered to sent out another order. It was good customer support would be 5 stars just takes them a couple of days to get back.

Very good customer service!

The customer service is really smart and know how to fix issues u have with there product