London FogReviews of londonfog.com

I bought a set of London Fog suitcases from the Sussex collection (Style # 1360-4SU 09/2021).The spinner wheels on both suitcases deteriorated very quickly. The carry on is specially very hard to maneuver since it’s the one that I have to carry the most when walking around the airports. Both pieces of luggage are under warranty and I submitted all the pertinent documentation along with pictures to them via email back in October 2023. I’ve resend my email several times ever since, and they NEVER EVER respond.

Purchased a wool blend coat on line Nov 3rd. Received it promptly. Tried it on and all good so disposed packing info. November 21st at an appt I noticed an actual scissor cut in a seam. I came home, attempted to call to keep getting disconnected. Sent pictures with several emails. Now Nov 29th and have heard NOTHING. Guess I'm stuck with this coat. Possible a tailor can fix, hide this cut???? At my cost and time of course.

Hard cover luggage cracked and under warranty...and never even went onto a plane! Never was able to travel with it! We just moved it within the home and it randomly cracked (we had 3 and this happened to 1 of them). Very difficult (nearly impossible) to reach the company to get it replaced. I finally got a hold of a different company to get through to them... Got in contact. They send me replacement luggage-only to be lost in the mail. And since then no resolution from the company at all. I had to open a case with UPS and they offered a full refund to London fog and I have heard nothing back. I've tried emailing the contact I had and also calling... No replies. Awful company. Awful product. Save yourself the time and money... Do not purchase any London fog products.

I bought rain boots that I rarely wore , found a big slash in my boot today things this expensive should have better quality

I bought a black quilted coat which is now unwearable. After a few uses the white filling has started coming out all over the coat making it look like it’s always snowing. I messaged London fog and never has the courtesy of a reply. Absolute rubbish and I would never buy from them again

Extremely bad and poor quality. Coat is tearing apart within 2 months

My boyfriend purchased a luggage set for me and they’re beautiful. Very well made!