London FogReviews of londonfog.com

Our London Fog was sent to Kauai for our trip and arrived 2 days early . The weather became very dangerous and we had to cancel our trip . Our luggage sat on the porch for 9 days in really bad weather . Finally got our luggage back and everything was perfectly dry inside .I was so excited and praise my London Fog luggage . Thanks for your product !!

I have had mine 12 years no problem what soever brought from tk max think may be lot of fake ones around.i called the number once due to a mark.it was definitely delt with they sent me some cream it worked.

Worst experience ever. The whole 10 year warranty is a hustle. The warranty info on the warranty card invalid is literally outdated. I had to search online and still could not find a contact….it’s like they don’t want you to use the “10year warranty”. Since I initially purchased the luggage from Macys I contacted them for assistance and they gave me the same outdated info that is on the warranty card for the product currently sold in their stores. As a desperate effort I reached out to Londonfog.com and they were able to give me a contact for luggage purchased outside of londonfog.com. The whole warranty servicer encounter/process was a whole other nightmare. First, it took over a month for me to get a second response/update from the warranty company after providing them with the requested details. i believe they only responded because in my last follow up I mentioned I had filed a complaint with the BBB and my local Office of the Attorney General, I received a reply from the warranty servicer almost immediately. The representative said he/she had basically been very sick all of December. Keep in mind, this is a warranty servicing company and I called them multiple varying times theogony the entire month of December and the phones just rang and whenever I attempted to leave a voicemail the mailbox was always full, how sad and pathetic. The warranty servicer has offered me an inferior replacement. It’s smaller and does not have the tsa approved locks, and most likely doesn’t have the same interior design….which puts the original luggage at a different price point, which is not what I wanted which is why I paid what I paid bcos good bcos the luggage needed to meet certain criteria. Buyer beware when accepting any replacement London fog luggage bcos the consumer will be required to pay for shipping, which isn’t fair bcos their product didn’t live up to expectation and design. Additionally, the replacement luggage will satisfy the 10 year warranty and will only have a 90 day warranty instead of 10 yrs. I am so bummed bcos I purchased LF bcos of the brand and warranty. I purchased it in 2020 and used it for the first time in 2023….with a 90 day warranty I would not have purchased London fog but instead a different brand. And not to mention with a 90 day warranty and no plans to travel in the next 8-10months I will have no way of knowing if the replacement is sufficient. But then again I guess the 99 day warranty speaks to the real quality of their product. I will NEVER again purchase nor recommend London fog merchandise. I’m fast I will share this experience on multiple platforms and with anyone who travels. Do not purchase London fog luggage. More than likely the warranty replacement is garbage and they know it which is why they only give a 90 day warranty for replacements. What an awful London Fog experience from every aspect. I would absolutely not recommend London fog luggage to anyone as it is inferior to several other brands sold at Target and Walmart.

My boyfriend purchased a luggage set for me and they’re beautiful. Very well made!