Lisa S.
Not Made By London Fog - Stay clear!
After 2 trips, the retractable handle on my London Fog hardshell carryon bag will not raise all the way up. With a 5 year warranty, I reached out to London Fog and was directed to Leisure Luggage in the US. I am in Canada. I sent photos and video of the problem and about 8 weeks they approved my claim. The kicker is, I have to pay for the shipping and any customs fees/taxes and then install the replacement part myself. London Fog should not put their name on something like this, it just devalues the stellar reputation they have always had. I feel totally scammed and now have a useless piece of luggage!