London FogReviews of londonfog.com

I purchased a 28” London Fog luggage. When I pulled up the handle to walk out my front door it was fine. When I tried to lower the handle, to place it in my car, the handle got stuck. I couldn’t pull it up or down! It stayed in that position throughout my trip!!!!!

I purchased a set of London Fog Bromley luggage for my daughter for Christmas. The first time she used one of the zippers on the outside pocket broke and was unusable. Then the handle on the 20" piece got stuck in the up position and would not retract. I submitted a warranty form to the company and was immediately denied. NEVER AGAIN.... terrible luggage!!!!

They do not use standard wheels that can be replaced, so that you have to repurchase a whole new suitcase. For this reason only, I will give them 1 star and will not be returning any business. If they were to use standard wheels for their suitcase, it would be a great product. But since they don't, I would not buy again or recommend.

1st use the corner seam separated and I traveled back with duck tape over it. Submitted a warranty claim, and they denied it, saying it was damage from the airline, which is likely their canned answer. This was clearly manufacturer's defect.I couldn't even justify submitting a claim to the airline as that would have been a lie. Shouldn't their luggage be designed to withstand normal airline handling? No response, when I asked them to review the denial. I emailed customer service because they won't take a call, make you go through email and they have a response that just says, submit a warranty claim. Save your money. So disappointed in what used to be a quality name brand.

I purchased a red piece of London Fog Luggage 2 years ago and after the second trip the inside zipper tag fell off and then lining ripped . The 3rd trip the whole expanding zipper ripped so now it doesn’t zip closed smaller . I sent 8 pictures to the warranty company which was a complete waste of my time as they obviously came back and stated it was normal wear and tear ? After 3 trips my luggage looks like crap and I would NEVER recommend buying this luggage and the whole product and experience was sub standard . Don’t waste your time or money !

I purchased two soft sided London fog suitcases, the collection was the Sheffield collection. Right from the get-go, the materials started to pull away from the seams. The wheels went a bit wonky. I had purchased this brand from Macy’s expecting it to be a decent product. When I contacted London fog, they totally ignored me. I’ve tried several times, and guess I just have to come to terms with the fact that I spent a lot of money for very low quality suitcases. Do not buy this product. Very poorly made an absolutely no customer service. The warranty is really a joke.

UPDATE: I went a head and spent the $24 on shipping for a new bag. They sent me a bag with the same name and product number however it is 1 in shorter on all dimensions. Save your money and buy something cheaper because in this case you do not get what you oay for. January review: I contacted London Fog regarding a suitcase that developed a defective telescoping handle on its first trip, within a month of purchase. The handle twisted, collapsed, and made the suitcase difficult to maneuver. London Fog approved a full replacement under warranty, which I appreciate. However, I was required to pay nearly $24 in shipping to receive the replacement. When a product fails almost immediately due to a defect, asking the customer to pay additional costs shifts responsibility away from the manufacturer. The process also required multiple photos, emails, and time investment for a straightforward mechanical failure. While the replacement itself is an acceptable outcome, the overall experience does not fully align with the idea of standing behind a product. Consumers should not have to pay extra or navigate a lengthy process to resolve defects that appear on first use. So much for an older, established, trusted brand name.

I Star is too much for this bad quality and what they call custemer service for luggage that is such bad quality the zipper started to Frey and come apart after 1 trip. Save your money this luggage is not worth it.