London FogReviews of londonfog.com

On my recent trip to Ireland, the zipper stitching came apart rendering my two year old suitcase unusable. I had to buy a new one as I was just about to start a 9 day guided bus tour and left the damaged one at the hotel as they agreed to dispose of it for me. When I returned from my trip, I submitted a warranty claim to London Fog. I had pictures and I had my original receipt. My claim was denied. They physically need the suitcase and they need the serial number. Who knew a suitcase had a serial number🤣 They expected me to carry around the damaged suitcase and then pay extra to bring it home. Lesson learned.

I bought a set of London Fog soft sided suitcases with spinner wheels. The first time I used them, one of the wheel mounts broke and was hanging by one screw. I contacted London Fog. They said it was not covered by their warranty because it likely happened due to rough handling and not a manufacturer defect. The wheel broke right where the mounting screws screw into the bracket. This is obviously a faulty bracket to have broken off inside of the bracket. London Fog doesn’t honor their warranty!

I purchased a London Fog suitcase thinking it was a quality brand, but it started falling apart after just 5 uses. The stitching came loose and I contacted their customer service expecting them to stand by their warranty, but they refused to help. After looking into it further, it seems I’m not alone. Many others have had similar issues with both product durability and lack of support. Very disappointing experience. I WOULD NOT recommend buying from this brand.

non existant customer support. bad service, bait and switch. Purchased a gift for my daughter's graduation which is this Friday. placed and order a weel ago and was assured it will be delivered in three days if I paid for expedited shipping. a week later no gift , no responses to my inquires .

First time I used the suitcase 1/2 of the double zipper mechanism on the large part of my 28" piece of luggage fell off after the mechanism cracked due to the plastic nature of the piece. Customer service was absolutely no help! I am left with a suitcase that has a sketchy zipper.

I purchased a London fog Westminster luggage set off Amazon. The first time I used the carry-on size the handle broke while on vacation. Came back. Returned the entire set. Reordered again as I was hoping it was just a one-off, but the same exact thing happened on another trip which was 6 months later, And the first time I used it. No customer service responses.. sent me to three different departments and have said they will not refund anything. London Fog used to be a great company but it has totally gone downhill. I would not purchase anything from them!!!

After 2 trips, the retractable handle on my London Fog hardshell carryon bag will not raise all the way up. With a 5 year warranty, I reached out to London Fog and was directed to Leisure Luggage in the US. I am in Canada. I sent photos and video of the problem and about 8 weeks they approved my claim. The kicker is, I have to pay for the shipping and any customs fees/taxes and then install the replacement part myself. London Fog should not put their name on something like this, it just devalues the stellar reputation they have always had. I feel totally scammed and now have a useless piece of luggage!

I have been for more than 2 years trying to get a response on my luggage where the wheel broke off. I have emailed left messages nothing. If you are thinking of buying think again I would not!