LolaShoetiqueReviews of lolashoetique.com

I am so happy with my experience with Miss Lola. They have the cutest shoes, clothes, and accessories at amazing prices and their customer service is outstanding. The fact that you can stop by their warehouse in Pico Rivera or either of their downtown L.A. locations to pick up orders for FREE puts them a step above the rest of a lot of the Instagram-famous boutiques. Kasey, whom I believe holds a superior position in the company, is super sweet and she is willing to do whatever is in her power to make sure that you receive great service. I had an issue with a past order and she made it right and also requested that my new order be filled by the warehouse promptly so I could pick it up with no delays. Carlos, one of the guys who works on the Pico Rivera warehouse showroom floor and also retrieves merchandise from the back, is by far one of the most pleasant people I've ever dealt with in retail. He went above and beyond to make sure I was satisfied with all my products and was extremely kind, helpful, and patient. He and one of the managers Emmanuel (who's also super cool) even offered to help me carry my bags to my car! Their showroom is SUPER CUTE and offers plenty of "Do it for the 'Gram" photo ops. I highly recommend MissLola.com and their Pico Rivera staff. Thank you Miss Lola!

I ordered shoes from Miss Lola on 5/22/2019, and the company is refusing to refund my money, only offering a store credit, which I do not want because I will no longer be ordering from this company anymore. I used the discount code LolaBabe because it was offering 25% off. I have used multiple discount codes with them previously and have never had an issue in regards to a refund. I returned the shoes because they were way too small. My foot was hanging off the back, which seems to be a recurring problem with their sizing, never true to size (I am a true 9). I went to return them, but I noticed that they did not insert the returns card that is supposed to be with every order in case they needed to be returned. Therefore, I emailed customer service on 6/4/2019 requesting the card so that I can return the shoes. Nowhere in that email did it state that I would not be refunded my money or will be receiving a credit because I would have just gifted the shoes to someone else instead of losing out on money. The shoes were delivered back to the company on 6/12/2019 and after seven business days, I finally received an email in regards of my refund status. In this email was the only time I was informed that using the code LOLABABE would result in me not getting my money back. I responded to Francisco that this information was not posted on the site anywhere when I placed my order. I have ordered from this company multiple times and never have I seen this information on the website. It is not on the returns page, it was not on the confirmation page or email, and it was not in the email when I requested a returns card. He stated that it was on the banner, which I did NOT see. When he sent me a screen shot of the banner, it was in tiny script that you would have to zoom in a lot to even see the fine print and it is written in the lightest color that it is nearly illegible to read. I could barely make out what it was when I zoomed in as much as I could! Francisco was no help at all and was quite rude coming from a customer service standpoint. I would like my money refunded back to me in total, not a store credit because I will NEVER buy from this company ever again. They have honestly lost a customer forever.

Would rate zero stars if I could. Miss Lola is terrible. My package was stolen (possibly by the USPS delivery person) and once I sent an email I was told an “investigation” would be opened. This investigation took about two months just for me to be told usps shows my package was delivered and a refund will not be applicable. All I was offered was a credit (mind you the shoes I ordered are no longer in stock). I’ve shopped with this company several times and have spent too much money for this to be the way they go about rectifying situations with their customers. Will NOT be purchasing from this company ever again.

Luv luv luv Miss Lola Shoes... Cute, Stylish, Chic, Sexy and best of all AFFORDABLE Dana

Miss Lola is the worst!!!! Everything is always out of stock and the shipping is awful!!! It’s takes a whole week and a half and I’m only 2 states away the heck?! Ugh 😑

Seriously so disappointed with this company I expected so much more than this being that influencers brag so much about this company. I ordered 2 shoes one shoe size 8.5, the other size 9. The 8.5 fit perfectly but somehow the size 9 fit too SMALL, I really believe that they sent a size 6 not a 9. It cost me $20 to send the shoes back and I only got about a $7 refund towards store credit because I applied their coupon code which they do not advise ahead of time that if you use their coupon code you will not be eligible for a refund back to your original form of payment. Maybe this store is only good if you live in California and can personally go there, not good for people who can't personally visit their stores. So disappointed I even followed the CEO on IG.

I ordered shoes that was suppose to be next day delivery UPS delivered them incorrectly I had a trip next day and never received my shoes. I asked for at least my shipping back due to the time delay and was told it’s not their issue that’s terrible customer service they should have least contacted ups to see what happened I paid more in shipping then what the shoes were even worth def would not recommend they don’t care about my shipping issue nor even tried to see if everything was ok won’t EVER buy from them again. Good luck im still trying to get my shoes and it’s been days !!

Hands down best customer service ever! And I love their shoes😍 they are now my go to for any type of shoe👍🏾