LolaShoetiqueReviews of lolashoetique.com

I ordered two pair of shoes, one pair of tropical men's dress shoes and one pair of closed sandals both which were sandal-wood colored that you CANNOT FIND or GET IN THE U.S. It took about 5 wks to get them but I was not in a hurry. They WERE BEAUTIFUL! I get compliments all the time on both the sandals and dress shoes. You can't buy these kinds of designs and colors in the U.S. for the prices you can buy them from this source. I've also ordered some cool polo shirts in colors and designs you cannot find/get here in the U.S. Thank you, LolaShoetique - love your colors and designs!

I ordered a pair of shoes and they sent the wrong size. They will not credit me or send me the correct size. I have emailed and they told me they would give me 15 % of my purchase. After the 5 email their response was “ Dear customer, We are sorry for the issue“ This is unacceptable !!

The shoes were terrible quality. I was always skeptical about ordering from them since they don’t have the option to leave reviews, which is usually for a reason. Don’t order from them, it’s better to invest in a good pair of shoes that will last than these pieces of cardboard. Not to mention their return policy is stupid and their shoes are overpriced. Don’t waste your time on this trash.

I ordered my shoes on September 3rd , I’ve just received them . Not only did they come late as hell, I’m missing a pair of shoes ! It’s my birthday tomorrow and that’s just extra money out of pocket to spend on other shoes to wear when I’ve already purchased the shoes that were suppose to be here on the 8th/9th/10th it literally changed each day smh . Like I know COVID is here and all but damn . That’s wild ! Like I literally feel like my birthday is ruined because of the stress to find and spend money on yet another pair of shoes . The customer service lady was soooo nonchalant like she didn’t give a damn. I’m so over it. If you need something from here don’t order 2weeks in advance , just order a month from now because I’m really about to cry y’all. Like I can’t even .

They aren't true to size. My first time ordering I ordered a size 9 which is my normal shoe size and a 10. The size 10 fit like a 9 and the size 9 fit like an 8. Second go round I ordered all size 10 and the fit was perfect. So remember to go up a size from your normal shoe size. I haven't had the shoes long so I'm not quite sure about the quality so I'll keep yall posted

I placed my order on 5/16/2020 which was a Saturday. Their policy is that they do not ship over the weekend and the order will be shipped the following business day. Cool. But, my order SUPPOSEDLY was shipped on 5/19/2020 which was a Tuesday. Following business day is Monday. I went to the carrier they use(Ontrack) to track my package. On the shipping carrier’s website, the status says they never received my package to be shipped and only shipping info. So I wait a few days and the status is still the same. No package received from Lola. I called Ontrack and spoke to a live person and Lola still has not sent them the shoes to be shipped. I chose ground shipping 1-6 business days. Today is 5/27/2020 and 1-6 business days should be 5/28/2020. I emailed a rep and was told an investigation will take 1-5 days. I don’t don’t I will receive my shoes on time. I needed the shoes for my birthday and I am upset and want a refund.

I had an order come in the right size but they didn’t fit me. I sent them back and received an email immediately! They worked with me and even gave me a gift card with extra for shipping because they didn’t have the size I needed. This is how you run a company!

Miss Lola’s customer service is horrible and beyond unacceptable. I ordered a pair of boots and paid an additional $20 for 2 day express shipping. Later that day, after placing the order, I received an email asking why I was having the order shipped to a different address than my billing address. I responded immediately to ensure that the boots would still arrive on time. Two days later (on the day the boots were expected to arrive for an event) I received an email stating that the boots would not arrive on time and the order would be cancelled!! They also stated that I would receive a refund within 24-48 hours. Three days later I emailed them asking where my refund was, and they said it takes up to an additional 5 business days for the refund to be reflected in my account. Wow!! I am just receiving a refund today for an item I purchased 8 days ago. I’ll never order from here again and i’ll be sure to spread the word!!