LolaShoetiqueReviews of lolashoetique.com

I ordered a pair of shoes and they sent the wrong size. They will not credit me or send me the correct size. I have emailed and they told me they would give me 15 % of my purchase. After the 5 email their response was “ Dear customer, We are sorry for the issue“ This is unacceptable !!

The shoes were terrible quality. I was always skeptical about ordering from them since they don’t have the option to leave reviews, which is usually for a reason. Don’t order from them, it’s better to invest in a good pair of shoes that will last than these pieces of cardboard. Not to mention their return policy is stupid and their shoes are overpriced. Don’t waste your time on this trash.

I ordered my shoes on September 3rd , I’ve just received them . Not only did they come late as hell, I’m missing a pair of shoes ! It’s my birthday tomorrow and that’s just extra money out of pocket to spend on other shoes to wear when I’ve already purchased the shoes that were suppose to be here on the 8th/9th/10th it literally changed each day smh . Like I know COVID is here and all but damn . That’s wild ! Like I literally feel like my birthday is ruined because of the stress to find and spend money on yet another pair of shoes . The customer service lady was soooo nonchalant like she didn’t give a damn. I’m so over it. If you need something from here don’t order 2weeks in advance , just order a month from now because I’m really about to cry y’all. Like I can’t even .

I placed my order on 5/16/2020 which was a Saturday. Their policy is that they do not ship over the weekend and the order will be shipped the following business day. Cool. But, my order SUPPOSEDLY was shipped on 5/19/2020 which was a Tuesday. Following business day is Monday. I went to the carrier they use(Ontrack) to track my package. On the shipping carrier’s website, the status says they never received my package to be shipped and only shipping info. So I wait a few days and the status is still the same. No package received from Lola. I called Ontrack and spoke to a live person and Lola still has not sent them the shoes to be shipped. I chose ground shipping 1-6 business days. Today is 5/27/2020 and 1-6 business days should be 5/28/2020. I emailed a rep and was told an investigation will take 1-5 days. I don’t don’t I will receive my shoes on time. I needed the shoes for my birthday and I am upset and want a refund.

Miss Lola’s customer service is horrible and beyond unacceptable. I ordered a pair of boots and paid an additional $20 for 2 day express shipping. Later that day, after placing the order, I received an email asking why I was having the order shipped to a different address than my billing address. I responded immediately to ensure that the boots would still arrive on time. Two days later (on the day the boots were expected to arrive for an event) I received an email stating that the boots would not arrive on time and the order would be cancelled!! They also stated that I would receive a refund within 24-48 hours. Three days later I emailed them asking where my refund was, and they said it takes up to an additional 5 business days for the refund to be reflected in my account. Wow!! I am just receiving a refund today for an item I purchased 8 days ago. I’ll never order from here again and i’ll be sure to spread the word!!

Definitely bad quality shoes and they definitely do not last.

I bought a pair of cutie booties!!! Size fit perfect and everything! BUT not even a month after having these shoes and wearing them to my job AT A BANK! It was embarrassing to say the least that even though their shoes are cute. They are HORRIBLE quality! I was walking my customer to the door after our interaction and as I lifted my foot in walking my heel broke off!!! Just a clean break! All the customers were staring and I was BEYOND EMBARRASSED! I had to walk back to my desk limping! And then had to put my sandals on!! Definitely do not recommend!

I placed my order 12/14/18 and the money was taken from my account on December 16 Several calls were made to ensure the shoes would arrive for my four bridesmaids before my 12/28/19 garden wedding. On January 9, 2030, I received an email telling me my order has been cancelled, Now today, 1/10/20, I receive another email saying I must wait another 5 days to get my money back. AWFUL customer service