LolaShoetiqueReviews of lolashoetique.com

I'm about to purchase 24 pairs of shoes for my dance group and I'm so afraid that the shoes will arrive incorrectly or I'll need to exchange sizes, and I'll be slapped with a very painful task at hand. Thanks for all the reviews I'll go elsewhere I think!

DO NOT order from this site!! BUYER BEWARE!! Their sizes are not true to size & poor quality...when you want to ship back it’s at YOUR expense and they will either give you store credit (which you don’t want) and then if you call for a refund they charge you a 15% restocking fee!!

I’m giving them two stars because I really like their shoes and handbags, but to not refund someone their money because they used a discount code is ridiculous and unjustifiable. Beware people.

I ordered a size 9 in a heel. They sent me a 6. I said to myself okay it was clearly a mistake. I emailed them, sent them proof and pictures about how this couldn’t be a 9. I even had a coworker who was actually a 6 tru them on. They insisted that it was a 9 anyway. I just kindly returned them, they have horrible customer service.

I was really excited about this company but will not shop again! I ordered 2 pairs of sandals, one of which fit and the other didn’t (my heel is hanging off the back and that’s because I sized half a size up). I used a discount code for 25% which I thought was cool that they always have codes you can use for $$ off. Well I wanted to return the shoe that didn’t fit but I paid with Afterpay and didn’t know how that worked. So I emailed customer service and Francisco was very prompt in his response. Told me that because I used a code I could only get store credit and that I would have to pay for my own shipping label (which I’ve never known a company to do that). It will cost me about $15 just for a label and then my sandals after discount were about $23 so that’s $38 that I will not be getting back just for a credit of $23 for what? Just so the same thing can happen again? No I won’t be taking my chances sorry. Going to sell my shoes on the side to make my money back and never taking the risk again.

I placed an order with Ms. Lola when I opened the package it was not what I ordered called Ms. Lola and was told to send package back but there was no return label and post office does not make return labels I have never bought anything online that does not come with a return label and after pay is no help either I'm going to call the better business bureau and find out if this is legal I'm not going to stop till someone listens I'm not just going to give away 80.00 dollars like that I'll let you know the outcome 😡😡😠!!!

I've shopped Miss Lola before and loved it and had plans to shop in the future too. Although, I had to ship two shoes back because one did not run true to size and the other did not look as I expected based off the picture. Even though I wanted to exchange and buy other stuff too, I was told I could not be refunded my shipping cost in any way. Even as a gift card or a discount or anything. Oh, and the shipping I had to pay came out to be almost the cost for both shoes... This poor customer service definitely changed my opinion about shopping through this site again... won't ever shop here again.

I ordered shoes four pairs of shoes from Miss Lola (Shoetique) I was only able to fit one pair which where heels (Talk That Talk) so, I kept those and sent the other three flat sandals back. Once they received my returned items they sent me an email confirmation to inform they received them and that I would have a credit for the amount and they also added the credit for the shipping fee that I had to pay as well. Who knew that you would be able to make exchanges over an email for a smaller size in the same shoe. Well, Francisco made all of that possible for me. Infact, I was even able to exchange one shoe for a completly different one. His email responses were very quick, I feel as though he went above and beyond because normally you have to make your exchanges on whatever website you purchase items from. Great customer service in an email thank you for people like Francisco.