Lola.comReviews of lola.com

Response from Lola.comJan 16, 2020

Hi Chris, We apologize that the UI didn't seem to give you the level of control you expected. Lola is continually making advances to our product and offerings. We'd love to share with you how much the product has changed since you used it. Please reach out to [email protected]! -The Lola.com team

Response from Lola.comJan 16, 2020

Hi Benjamin, Thank you for your candid feedback. I'm sorry that Lola isn't making your booking routine simpler. Right now, you can reach out to our service team to assist with selecting a seat based on your status. We're constantly working to improve our site and the booking experience. We have some enhancements coming in 2020 that will simplify this process. Thank you, The Lola.com Team

Response from Lola.comJan 16, 2020

Hey Lori, We appreciate your feedback! We work with several vendors to provide both pay now and pay at hotel reservations, as well as loyalty eligible rates. We are more than happy to walk through the best ways to find all kinds of rates. If you would like to set up some time to connect so we can assist, please reach out to [email protected]!

Response from Lola.comJan 16, 2020

Hi Paul, This is great feedback, thank you. Since we have our own mobile app that gives our travelers the ability to chat into our service team, manage itineraries and book travel, most of our traveler use our app! -The Lola.com team