Lola.comReviews of lola.com

We have not used it and asked for a refund as it was not what we were told.

In the next two weeks, I am reserved for nearly 22 hours of air-time in middle seats. When I bought my flights weeks ago, Lola's software didn't have enough pull apparently to get seat selection on those particular flights (many flights I can select seats without issue). Remember that convenience comes at a price: had I reserved directly with the airline, chances are good I'd have better seats.

My flight was delayed 12 hours and you didn't notify it at all. When I saw this in the app I've reached you, and, you tried to help me suing a claim to the flight operator. That time you were very responsive but after that I've never had any additional update since you took this case. I also tried to submit a claim in my own and the flight company had said that they were trying to contact you/me to warn about the flight change and they abandon all its responsibility because of that. I had to pay an stay at an hotel and other additional expenses due this situation, so I would like you to consider this and you make a reimburse at least for the hotel stay.

nice features.

Great service and value. Highly recommend.

My company implemented Lola... the problem is that the tool simply doesn’t work most of the time. The fares that Lola finds are consistently more expensive than what’s available on the airline’s own websites, without offering any extra flexibility. Many flights that I can find elsewhere are not available. The hotel booking tool is possibly worse. It crashes all the time, does not allow you to search flexible rates without clicking through every single hotel, and is just super super slow. The only positive thing is that their support chat is really fast and competent.

Every interaction I’ve had with Lola has been outstanding. The staff is friendly, courteous, and quick to handle any need. I’ve received concierge, 5 star service every time I’ve contacted Lola. Highly recommend and will continue to book all my flights and hotels through Lola.

My company requires us to use Lola for booking travel, which is fine and probably simplifies things on their end. However, the Lola email itineraries won't import into TripCase, so I have to enter it manually which is a PITA.