Lola.comReviews of lola.com

Lola was very easy to use and it was great to have everything in one place. Their customer service team is amazing and super helpful. It made it a breeze to organise flights for our company retreat.

Using Lola was seriously a breeze as an individual. My company goes through Lola to fly us back to our headquarters a few times a year and previously there was also that slight nervous feeling when booking of "if I mess things up, it's all my fault". Going through Lola has not only fixed that issue, but they've set a gold standard for how flights should be handled for everyone moving forward. They have a proactive approach to their support, reaching out and asking questions ahead of time, making sure that you're checked in, and even having their staff fix issues before you even have a chance to worry about it. Their interface from an individual's standpoint was easy to use and I got to use the airlines that I prefer flying with, and if there was every an issue Lola had it fixed before I could even begin to worry about it.

Lola is a beautiful app that is so intuitive to use. I feel like Lola is my personal traveling assistant. There's a peace of mind that comes with knowing Lola can rebook me quickly in the event of a flight delay or cancellation. Their customer service is top notch and makes me feel well taken care of. Highly recommend!

It's been incredibly helpful to have someone helping me with my work travel reservations. When my travel plans change (which they do frequently), I no longer have to stop what I am doing to try to change my hotel or airline, and I can ask a Lola agent to help. They are fast, effective and knowledgable. Would recommend 100%

Lola has been a great tool for us to use for corporate travel. We were using all sorts of different platforms in order to book airfare, hotels and rental cars - making it difficult to consolidate and track. The concierge service is amazing and has literally been a lifesaver. Instead of a rush of panic when I get a notification a flight has been delayed or cancelled, the concierge service is right on top of it to get the best options available presented to us and booked as quickly and efficiently as possible.

Lola made booking business travel for my team extremely straightforward. Finding the best flights and nearby accommodations was so simple. When I had to revise our travel dates a few days after booking our arrangements, the customer service was outstanding. They walked me through the very few steps and basically took care of everything for me. What a relief!

Efficient, time saving and friendly service

If there is one thing which any business traveller will tell you it’s that you need certainly and security in case of a crisis - and that is where Lola have repeatedly excelled. The application is easy to use, with clear instructions and a great ‘trips’ feature that allows you to view your full itinerary in one place. Both the phone and chat support is friendly, efficient and effective. I have only been a Lola user for a couple of months but can’t imagine living without it now. Nothing is every too much trouble and they keep you informed at every step. Cannot recommend Lola and the team enough!