LogoupReviews of logoup.com

This is one of the best online companies I have dealt with. They had a problem due to COVID with the supply of the bags I had ordered but kept me very well informed throughout giving me the choice of a full refund at any time if needed. Really strong quality bags which arrived within 24 hours of shipping. Thank you Mark and team!😊

Great quality, great work!

The worst company when it comes to doing business with, the agents and customer service super disrespectful towards customers and never take responsibility for now and for filled order, I requested a full refund for doing business with this company I do not recommend them complete scam

Terrible! Beware! This company is very unprofessional with the worst customer service

First, before ordering my hats Richardson 112 I called and spoke with a manager asking just how long it would take as I had an event I needed them for on June 5th, 2021. They told me since it was 5 weeks away there would be no problem having them by then. So I placed my order…. The proof was wrong and I had emailed the company telling them but the continued anyways. On May 24th I had contacted them again and spoke to a woman there, and she told me the would expedite shipping and it would be sent on May 26th. Again that wasn’t the case, and then came June 5th, the event I needed the hats for and had non. Come to today June 9th I finally got my hats and they are terrible. The worst quality I have seen ever. The logo is wrong and I’m out $375. This company is an obvious scam and they care not about there costumers. I was planning on a long time relationship with them but they lost our business. They probably don’t care, but I want to warn others DO NOT USE it LOGOUP. Pay the extra $5-$10 per hat to get a good quality.

I used to love this website and service they provided. I've ordered shirts, hats, jackets in singles and bulk. Everything is good until Fedex loses a package and Logoup doesn't want to file a claim or do anything about it. I talked to Fedex, but since I wasn't the shipper they advised the shipper file a claim, which LU refused to do. Poor customer service has just lost them this customer.

The approval process is garbage. It states type your reply above this line, so you do. Next day same email, then its a week of this dumb crap. Good luck trying to find the contact number to call them. Finally got sombody on the phone and sent me a link to approve. Then they started making the hats. So add talent a week of bs emails onto of your order time. Total time for 12 hats is 4 weeks. Yea, I could have bought a machine, learn to use it and do it myself in 4 weeks. Do your self a favor, don't use them.

Great design process. I loved the proof images. It makes a big difference when you can actually see the design live before receiving it.