LogoupReviews of logoup.com

Great products with a decent price

I would like to thank Alisha from the art department for the quick and fast service she gave me to do a VIP time order. She attended every call I made and gave me quick response on the order. I am very pleased with her effort for helping me out for a last minute order and for sure will do future business with her again. Thanks Alisha. The hats are nice and everyone liked it.

The team at logoup is super efficient and

They will nickel and dime you to DEATH!!! Go somewhere else and shop that actually appreciates your business ans isn't just trying to come up with ways to get more money out of you even after you have paid and submitted the order. They will literally HOLD your order hostage.

This company is the absolute worst!! I placed an order May 16th, on May 20th I received an email stating my card could not be processed, I immediately called and spoke with a representative who took my payment over the phone. On May 21st, I received another email indicating the same issue. I responded to this email with a screenshot from the previous day where the funds were removed from my account. On May 22 I received the design proof and approved it within 23 minutes of receiving it. I then received an email indicating my design was entering production. On May 29th after not receiving any updates I contacted LogoUp to inquire about my order status. I was told that it was still in production phase, on June 5th I received an email stating my card could not be processed. I called Logoup again and explained that I had already made the transaction with a representative from LogoUp. Finally I thought after this I would receive my order. Here it is June 10th and I haven't received any update. The progression bar on my account on the site hasn't changed. I have very frustrated clients, still haven't received anything stating my order has been shipped. The progression bar still shows in production phase, and no one is responding to my emails. I, personally, will never use this company again. I was also receiving emails that looked as though they were coming from two different staff members who possibly didn't know the other was sending me emails. I am in serious disbelief that this company does business in this manner.

See the other negative reviews BEFORE doing business with them. I spent over $1,000 with them, but was treated very rudely. I used Logoup for many years and was pretty happy with them. I can say that the quality is high and the ordering is easy, BUT lately, the attempts to upcharge everything has been really shady and the customer service has become horrible. Their shipping is really expensive as well. They now try to upcharge every item for colorfast string (is the string you are embroidering my full price order not high quality?) The tipping point was when I needed one of my items to have a different string color (logo was in black, shirt was black). They charged me $25 to digitize the logo they had already digitized and were extremely rude about it. I am writing to save other people from entering into a relationship with them and being disappointed like I was. Looking for another vendor now.

I am a repeat extremely satisfied customer. I truly appreciate the responsive customer service. The artists communicated extremely with me in making my logo design appear exactly how I expected. Completely first rate from the beginning to end. Thank you for being excellent each and every time.

Had an awesome experience with Ana! She stayed on the phone and worked through a situation until it was perfect! Thanks a ton!