LOFTReviews of loft.com

I bought a dress and it did not come with a slip underneath like in picture.The snaps were broken when I recieved it.They don't have chat bot working and I can't check anything online because it is down too? The dress is garbage.I wish I could submit pictures.

I had a very disappointing recent December 2025 experience at the Lyft store in Paramus Park Mall. The associates and the manager were rude, unprofessional, and unwilling to help resolve a simple mix-up with store credit. Instead of trying to find a solution, they made me feel uncomfortable and talked down to me. What was most upsetting was that they seemed almost pleased with themselves rather than concerned about customer service. This was by far one of the worst retail experiences I’ve had, and it went well beyond normal poor service. I left feeling embarrassed and frustrated. What makes this even more frustrating is that I had a completely different and positive experience at the Westfield Garden State Plaza location, where the staff was helpful and respectful. That contrast really highlights how poorly this Paramus Park location is run. I would strongly recommend staying away from this location. If you’re considering Lyft, go to another store — this one is not worth the time or stress.

Used to be a good site, but now they don't fill orders half the time, or only fill half the order. The quality is now basically factory seconds. I ordered four identical pairs of pants in the same order and they all fit very differently. Customer service just hangs up or discontinues the chat randomly so issues are rarely corrected.

I paid extra for expedited shipping and Loft never shipped my order. Customer service is clearly outsourced, completely unhelpful, and had no answers or accountability. I even tried contacting local stores for support and got absolutely nowhere — zero ownership, zero solutions. For a brand this size, the lack of basic customer service is unacceptable. Paying for expedited shipping and receiving nothing but excuses is frustrating and disappointing. One and done with Loft.

I placed an online order with Loft over a week ago and paid extra for expedited shipping to ensure delivery by December 19th. It is now well past that date, and my order still shows as “processing.” The lack of communication and customer support is appalling. I have tried emailing, using the website's chat feature, and calling their customer service line multiple times. Every attempt to get an update has been met with "all agents are busy" or endless holding music. It's completely unacceptable to charge a premium for a service you fail to provide, and then make it impossible to contact a human for assistance. This is the definition of poor customer service and a total failure in order fulfillment. I will not be shopping here again.

Customer service is non-existent. Placed order 12/2. USPS tracking number provided but never shipped. repeated phone calls and hours of being on hold, I had to wait 21 days for them to process a replacement. Canceling my Loft CC. I will shop at Gap, Banana Republic or anywhere else. You lost a good customer Loft.

This is the worst store I ever dealt with ever! I ordered a shirt over three weeks ago and still have not gotten it and have contacted them four times and not once did they respond so if and when it ever comes, I’m just returning it and will never buy from this store again their customer service is atrocious and so unprofessional. How could they not even answer a person?

Ann Taylor LOFT STOLE FROM ME! Ann Taylor LOFT robbed me of my money. They issued a return via an egiftcard. I asked that it please be credited to my AMEX, they fought back against that and so I escalated it to Better Business Bureau. They lied to me, promising to credit my account, so I agreed to the solution. They then removed all money from the gift card WITHOUT CREDITING MY ACCOUNT! I lost $75 to this worthless company and hours of my life trying to fight to get it back. This is cheap, garbage quality clothing to begin with. DO NOT ORDER ONLINE FROM THEM NO MATTER HOW CUTE THE CLOTHES MAY LOOK. THEY WILL ROB YOU! Most people need this money to buy groceries or prescriptions. This is an unethical, garbage company that ought to be publicly shamed.