LOFTReviews of loft.com

Please, do not purchase an E gift card from this location. I received a gift and when I went to use it, it shows that LOFT took the money and they refused to give it back to me. They do not have an order of who used it or where the items were shipped or even used in store. It was never used, and it should’ve never expired, but they won’t return the money.

I ordered an item online for my wife without accepting any promotional offers or any other communications/subscriptions. Despite that, I am bombarded with multiple offers, discounts, and the only way to unsubscribe (although, as I mentioned, I never subscribed), you have to provide all your personal information for "verification purposes", exactly like creating an account. Any other websites require only the email address, not all the personal information, for reselling customers' information. Definitely, I will advise my wife to visit the store in person (walking is good for health as well) if she wants anything else from those crooks.

Terrible recent experience! I purchased 3 clothing items in November, total cost $504. The money was taken from my bank account, but no clothes were posted, then the order was cancelled. The money was not refunded to me. I have repeatedly e-mailed and phoned with no response. I think the company has closed down but is still accepting money. This behaviour is not legal.

The worst company I’ve dealt with EVER! Waited weeks for my order then I finally received one of three items and received an email the others were cancelled! Will not order from them again!! Customer service was no help either!

- [ ] I’m long time a customer of store Loft at Garden State Plaza . Shopping at Loft is always a breeze The customer service is excellent and they even followed up with me to ensure I was satisfied with my purchase Great team. Also I would like to say thank you to Ms.Anjela and specially thank you to manager Ms.Gia. They always incredibly helpful and resolved any issue quickly. Highly recommended.

I was a long time loft customer and last few times I have been so disappointed especially my Most recent where I ordered 1/2 and now 1/16 all 10 items are just cancelled… I tried 7 phone calls 4 emails and daily Chat connects and called local stores for any info and sfter 13 days of waiting it’s just cancelled without reason… I will no longer be buying this is unfortunate cuz I have a gift card that was gifted to me and not I don’t even want to use it…

This site is awful! Can’t get my new card added, was told to clear cache and history… now it’s worse, can’t get my card added still AND my rewards are not being added for savings. When I call, I can barely understand the support person and I said I did not feel comfortable giving my order or credit card over the phone to which they said they could send me a link to add my payment… ummm, that’s even worse! You just lost a sale and customer… time to cancel my Loft credit card too. Spent hours trying to place an order. I’ll shop elsewhere!

Horrible experience ordering online. I ordered 4 items December 16,2025. One item was received and loft canceled the other 3 items (after a month of “processing”) and they are now refusing to refund me the money. I have spent so much time with their horrible customer service. They are literally stealing from me at this point.