LivingwellstoresReviews of livingwellstores.com

I appreciate the final resolution. But sending the correct battery after first sending the wrong battery left me stranded much too long.

Hard to get hold of anyone to make an order.

I have bought two mobility scooters through Living Well Stores, and have had amazing customer support from them. With our first scooter, we were having minor issues the first year and again after 3-4 years. We contacted Living Well Stores, and they helped us resolve the issues, quickly and easily. The representative was very good in conveying information to me, and when my husband (degree in mechanical engineering) asked him deeper questions, the representative was able to give him the technical information my husband was seeking. I bought a new scooter in February. We scheduled three weeks in Europe in September and purchased our tickets. Last night we spent over two hours on the phone with the European airline, trying to get them to transport the scooter. They kept saying we needed a Material Safety Data Sheet for the scooter's batteries, which I could not find online. I contacted Living Well Stores, and they sent me the Material Safety Data Sheet, and two other links to information about traveling by air with the Scooter. I highly recommend Living Well Stores, who go to great lengths to help their customers. I will be a life-long customer!

Shipping time was fine, but your price on the extensions was ridiculous for what they are and so was the shipping cost.

If I could give zero stars I would. I ordered a medium boot but received a large. It was exceedingly difficult to reach anyone by phone to start an exchange, and there's no option to do that on their website. When I finally reached someone they argued with me about my return request before finally agreeing to send me a return label. They insisted that despite my placing an order for a medium sized boot, that I was actually a large based on the sizing chart and that is why they didn't want to accept the return. I already had a medium boot and wanted a replacement. Then I had to wait two days before it was emailed to me. They said they scheduled a FedEx pickup, but they never came so I had to drive an hour each way to and from a FedEx location. Finally they confirmed my return and sent my exchange, and again I got the wrong size boot. When I called again I was met with the same bad attitude. No apologies, just attitude. I explained to him that the large is too big, and that the length of the medium is 11.5 inches. The large they sent in error is 13 inches. Then when I didn't get my return label and tried calling again my call was repeatedly dropped. This was followed by a snarky email saying he saw i'd attempted several times to call. Proof that he saw me calling but hung up on me after answering, claiming my repeated calls flagged my number as a spam caller. He didn't call me even though he knew I was trying to get through. I then waited seven days for my return label. And had to follow up about my refund after I confirmed the return wes received two days prior. THE FACT THAT I EVENTUALLY GOT A REFUND DOES NOT MAKE UP FOR THR TERRIBLE INTERACTIONS I HAD WITH THEM.

Had positive results in ordering and prompt delivery. I am thoroughly enjoying my chair. Will recommend to anyone looking to purchase a lift chair.

Fast service. Explained questions very excellent. I'm very satisfied with everything.

The product that arrived does not match the website listing. The listing listed the item as “Anti-Tip Wheels” and the description stated the item includes everything in the photo. The photo shows two wheels and all mounting hardware for two wheels. What arrived was a single wheel. I send an email of complaint with zero response from Living Well.