SansReviews of livesans.com

Whatever you do do not buy these guys’s product you will spend $1000 and they won’t send you what you buy and they will tell you it’s delivered. I’m still in contact with them so I haven’t gotten anything resolved. Hopefully I get my money back or I’d get what I ordered. I guess we’ll find out but I would save yourself a headache and just go somewhere else.

I have not purchased water purifier from Sans, but extensively studied Sans' web page and published data, also asked Sans' customer support pertinent questions. What I found that Sans misleads customers by attaching independent lab analysis report which was done with flow rate 0.5g/min (hundreds times less that actual filtration rate). I reported this to Sans, they promised to come back to me and never did. So no trust to this product and company

This was an unbelievably frustrating experience from start to finish. I spent over $500 on a Sans Water Purifier, and in less than two years, it stopped working properly and would not reset — even after I followed the reset instructions on the company’s website exactly. A product at this price point should not fail this quickly. Customer support was just as bad as the product. I waited half an hour for a response with no estimate, no update, and no indication of when anyone would actually help. Then, after finally getting through, I was asked to explain the exact same issue three separate times, as if nobody had bothered to read what I had already said. It was a complete waste of time and incredibly aggravating. To make matters worse, instead of resolving the problem efficiently, they wanted me to create and send a video documenting the issue — after I had already explained multiple times that the purifier would not reset and that I had followed their instructions. For a failing product that’s not even two years old, this felt less like support and more like making the customer jump through hoops to avoid taking responsibility. A premium price should come with a reliable product and competent support. Instead, I got an expensive machine that failed early and a support team that was slow, repetitive, and unhelpful. I absolutely would not recommend this product or this company.

Jug doesn't autofill - have to stand and wait and push the button to start it. Then sometimes it just shuts off in the middle I don't need an appliance that I have to babysit just to get water. Jug is smaller than the tank and flooded my kitchen twice. I had to work out exactly how much to put in the tank to get a jug full without it flooding. I had to babysit the whole process every time I wanted water and I don't have the time or energy for that. Got so frustrated with it I gave up. Out a ton of money and deeply disappointed.

Very careful if you buy a water filter with them. They will not accept any return and refund. Even if their website advertises 30 days risk-free return. The water filter is of very poor quality, and filling the tank is a nightmare.

Loud, I have huge dogs that shed and not one hair was hair on it or in filter. I put in away from our bedroom in laundry room where cat litter box and dog food area. Dust just as bad and smell and there is no improvement. Definitely didn’t help with anything.

I purchased the mini air filter with the expectation that it would eliminate house dust (as stated on their website). The unit DOES NOT eliminate dust, it's built so the fan blade cannot be cleaned, and filters are over $50 every 3 months. I would not recommend SANS going forward. It was a purchase I wish I never made.

Customer service is not acceptable Questions Questions When I have already stated my problem Then asked to take a video I’m 73 and not computer savvy Would have accepted a offer to return the product I also gave the sans air filler I was ready to purchase another But after the bad experience of customer support I decided to purchase another brand