Lively RootReviews of livelyroot.com

Deceptive shipping times, they have huge banners that state one thing that you can click, and then when they don't arrive on the stated time they say you should of read their fine print about their shipping policies. Give me a break, deceptive is deceptive, I don't care what's in your fine print. If you have a big yellow button that says it will arrive on a date, and I click it I expect it to arrive on that date. Despite what's in your shipping policies. Update: they did acknowledge their mistake and give me a full refund so I'm upping the rating to a 3.

The experience with the customer service team at LivelyRoot, was not good. Firstly, the fact that you can't get anyone to answer the phone # for customer service is frustrating. I get that people don't want to answer the phone anymore, but the issue I had regarding receiving some damaged plants, could have been resolved in ONE phone call versus 4 separate emails between myself and the customer who purchased the plants for me as a gift. This experience was beyond frustrating and makes me question how this company receives such great reviews for their customer service.

I received a plant as a gift. It showed up with rot on half the leaves. I reached out for a replacement. They said they'd send one. They never did.

I used to order from them often, but over the last year the plant quality has been terrible. I recently posted a review on the website of the plant that I received last week and they filter the reviews. My review never showed up and all they have are 5 star reviews. I ordered a small snake plant in a basket. The basket quality was awful! The plant leaves had large cracks in them.

I ordered a plant as a gift for a colleague at another university who had gone above and beyond. The plant was shipped later than stated, they had trouble navigating a university address (even though they have ads for college dorm delivery!), and then...it never arrived. I received a vague message stating that the plant had been left "in a mailroom" but that's all the information to be had. I contacted customer service and they told me to take a photo of the plant and send it to them. This is so frustrating. I can't take a photo of a plant that can't be found! I've spend way too much time and energy trying to locate this plant and Lively Root has done nothing to contribute to the search. Long story short: my gift was not received and there appears to be nothing that can be done about it. In this case, the company has shown little care for their plants or their customers.

I've purchased plants from them a few times in the past year. All as expected.

Plants arrive packaged perfectly. Healthiest plants I’ve ever received online and I purchase online every 1-2 months. I’ve purchased from many different companies and this is the best. On top of BEAUTIFUL plants, the customer service in outstanding. I get a reply at most within 1-2 days. They understand costumers come first and have done everything to assist me. Any damage to plants was clearly due to shipping and I’ve received credit, replacements and refunds. I’ve purchased 6 plants so far and will continue to only purchase from lively roots

Should have not done it. Ordered against the advice of folks with bad experiences. Oh well, my fault. I ordered a braided Benjamin Ficus and got a Lily. they don't even look alike...how could someone mess that one up?