CM
Terrible choice!
It's been a full month since placing my order, all spent communicating with the "head" of customer service, who has been short, rude, and unhelpful. My order has still not been delivered. Don't trust on buying from this website. Find another that is more trustworthy and responsible and that really cares about their customers. I cannot comment on the quality of the products as I never received them.
Response from LIVE GRUNDJan 30, 2019
Hello CM, I am sorry to hear your experience was not excellent. Can I call you or you can call my cell at 704-287-1805. I would like to learn more about this situation. Also do you have an order number? I appreciate your help as try to make this right. Thank you. Michael Twer VP/GM Updated 1/30/19 Hello Celeste, Good morning. Per my response to your Trust Pilot Review last night, I wanted to research on our end. I am sorry you feel we were “short, rude, and unhelpful”. Looking back at the email chain and the facts below, I do not see any indication of disrespect. If fact, we take tremendous pride in providing the very best customer service to all our customers. And most would agree, we do. The issue systems from a PO Box on the order, which FedEx does not deliver too, that forced a return back to our very large warehouse. It took us a few days to track it and log it into our system. However, we did react quickly with the product arriving today. Trust Pilot Review 1/29 It's been a full month since placing my order, all spent communicating with the "head" of customer service, who has been short, rude, and unhelpful. My order has still not been delivered. Don't trust on buying from this website. Find another that is more trustworthy and responsible and that really cares about their customers. I cannot comment on the quality of the products as I never received them. As promised, last night when I responded with minutes of receiving your review, I sent a notice to my team. As of this morning, I have discussed your situation with my team and here are the facts: Saturday Dec 29th order placed Office Closed until January 2nd Wednesday, January 2nd order shipped, per the order placed Monday January 14th 9pm EST, received email that the order was missing. MT responded to CM Tuesday January 15th MT sent the request to track to customer service Tuesday January 15th JB contacted CM to inform that FedEx did not deliver as expected. CM responded. Wednesday-Friday researched if package was received in our Charleston, SC warehouse Monday January 21st holiday (office closed) Tuesday January 22nd JB received physical address from CM Wednesday January 23rd, Order reentered and reshipped. FedEx station weather delay, order process 1/25 Wednesday January 30th order expected to arrive. FedEx 944037070129930 Hindsight is 20/20 and FedEx does not deliver to a PO box, unless there is a physical address. See their terms below. We missed this on your order. However, once we were notified that you did not receive your shipment, we sent on1/2/19, we responded immediately (actually within an hour when the office was closed) FedEx Express can ship to a P.O. box in some international destinations, including Puerto Rico, but you are required to provide a valid telephone, fax, or telex number. All other FedEx services do not deliver to PO Boxes for addresses in the United States. Celeste, I apologize for the delay in getting your our Grund product. It should be delivered today. Once you receive it, you will love it. If you do not want it, please keep the product in its packaging without using it and will we send a return label If this is the course of action, once we receive the product back, we will issue a refund within 3-5 days. I hope with the time invested in this situation you see that we truly care. My cell phone is 704-287-1805 should you have any questions. Thank you Michael