LIVE GRUNDReviews of livegrund.com

Extremely poor customer service. I purchased a bathrobe for my partner as a Christmas gift, and ordered it early to ensure it would arrive on time for Christmas. My partner opened the gift containing the bathrobe on Christmas Day, and it turns out the robe is too large for her. I asked to return it, but was refused because it did not fall within the 30-day return period. Even though I explained the reason for the delay (my partner could not open the gift until Christmas), and noted the bathrobe was unused and unworn, Lisa Hill at Grund refused to assist me and was rude in the process. Clearly, Grund cares about profits and not customer satisfaction.

Horrible Customer Service. I ordered a bathroom rug from this Company, but decided to get one with the sticky backing instead. After emailing them for a return and after 6 emails, they finally gave me a return label. I sent the rug back 3 months ago, have emailed them and called them for my refund and have yet to see it. This is after they told me I would see my credit in 6 days. It’s been 2 weeks and nothing yet. Stay away from this Company!

I ordered two asheville denim blue bath rugs. But I received the sea blue which is more of a gray. very disappointed. will not shop here again.

Unbelievable that I had to request instructions to make a return for 2 weeks. After sending my item back where it was signed for at the warehouse, I still.have not gotten a refund in over 3 months. I have lost count over how many emails and calls I have made. Only to get an email response every few weeks. Three people have been in contact with me and yet no money has been returned. This company is unprofessional. This experience has been obnoxious.

How the hell can I review anything when I still have not received ANYTHING after 3 weeks. There is something wrong with your company and your polling practices when you continue to ask me about item NEVER Received. It seems there is a total scam going on. I will be contacting my credit card company or PayPal tomorrow to claim this obvious fraud.

I still don't have my purchase and I'm worried it may have been delivered to the wrong person.

THESE TOWELS ARE NOT ABSORBENT. DISAPPOINTED.

The sheets feel like sandpaper...and not in the good way I have no idea why these are considered nice sheets they feel horrible. I emailed customer service right after i slept on them and there still is no reply.