FeatherReviews of livefeather.com

I give Feather one star because the quality of their furniture is actually really good, but it doesn't make up for the terrible customer service I have experienced during both the drop off and now the pickup one year later. They are unresponsive, slow, and make things impossible when you live at a building that requires a COI or has any form of union hours. Because of my experience during the drop-off, I scheduled my pickup with a full month's notice even though they claim to only require 7 days. Still it has been such a nightmare. I would never rent from them again - what they put you through is not worth it.

Good furniture choices (albeit limited) but very difficult to schedule pick ups on the dates you need. We rented for a pop-up store so we didn't have a ton of flexibility and Feather was zero help. Completely inflexible. Not to mention sending me a bill for the month after they already picked up the furniture. Satisfied customers do not seem to be their priority. Do not recommend. . .

Awful customer service. They didn't get back to me until really late. They switched management in my area and did not tell anyone until I asked for a return pick-up because my lease was ending. Now, I am stuck with a large piece of furniture I did not expect to deal with. It's ridiculous.

Without exception, this company has the worst customer service of any company I've dealt with. Their customer service is literally worse than Comcast. To start, this company does not have a phone number -- at least not one that's easy to find. As a result, you're forced into this inhuman loop of communication with a 5 to 7 business day gap in between messages. Completely blows my mind that they think this is acceptable. They missed two pickup date windows in a row for me, then it took ~10 days and many follow-up emails for them to commit to a pickup date. At this point, they failed to identify a pickup window until literally the same day. I have so little confidence that they'll honor this pickup window that I've already drafted another follow-up email. They don't even apologize for their screwups. This company is a disastrous mess.

We decided to use feather because we weren’t sure where we were going to land at the end of our lease. If we were going to say in NY or move across country. Starting out it was great. The white glove service building the furniture was great. There was a big team of men who came so it was done so fast. The furniture is beautiful. As a company however, transparency and communication isn’t really on the forefront. Getting a hold of the company is awful. The website it useless and the hold time is crazy. Turnover for an email is about a week or more. So don’t expect communication or clarity. We were one of the first users. So the original concept was to rent the furniture and either renew, return or buyout. But they pressed in the beginning that your rental money goes towards the buyout. And that if we renewed our next lease would last around 6 months and we would be bought out. There was no premium...which I thought was too good to be true. But hey, I’ll take them at their word. They are meant to be a moral company. After about 6 months I think they realized sending brand new furniture to people and not taking a fee isn’t going to add up if they buy out. So they added a membership structure. We didn’t sign up for membership because it sounded like we would be paying more than we currently were and we lived outside the free delivery range so trading out furniture for us would be too expensive. Cut to 24 months later. I’m buying out my furniture and they tell me my buyout is 6,000 dollars. And that THAT is the value of my furniture. Which is not true. I got a lease that had the breakdown of the items they were sending and the value of the items. $4,300 was the value of the items I rented. That the buyout with tax would be $4,500. When they sent me that 6,000 dollar number they also told me we’ve paid 5500 towards the furniture. I emailed them back asking for my lease because the original is no longer available to be viewed. They do and it doesn’t have the values of the furniture. 😐😐😐 So I ask for the term sheet. Saying this is the first time I’ve heard of 6,000 being my buyout and in fact I’ve over paid according to the agreement I signed. Suddenly I get a “oh never mind you don’t owe anything. Do you want to finish the buyout” I’m not planning on making a fuss because I don’t have the proof to make a fuss because the documents they provided me don’t match what I was given 2 years ago. So I’ll eat the thousand. But be careful with them. If they can scam you they will.

Great company, excellent and prompt service. Many options to choose from and the quality of the furniture is excellent. Fair pricing also.

This was much more complicated than I had expected. First of all, you can't make any changes online once you have ordered furniture. I had wanted to swap pieces out so I had to email someone and wait until they responded to be able to make any changes. Then, they never tell you until after you made the order and scheduled the delivery that no changes can be made 3 business days prior. The whole back and forth took so much time to get a couple of simple pieces. I would not recommend using Feather if you are looking for convenience.

We had Feather furniture for about 2 years, even though we had initially anticipated only needing it for a few months. The setup and pickup were seamless and quick, and it was reasonably affordable.