FeatherReviews of livefeather.com

Finally had it with this company. Greatly regret ever going into contract with them because once you commit thousands, it makes it tougher to justify throwing that away, Tons of baits and switches, constantly has inventory and delivery issues. You pay for every new delivery even when it’s to delivery inventory they had out of stock when you wanted it. Never gets new items as promised - don’t believe them about that! Now they’re selling furniture like a regular store at much cheaper prices completely screwing their key customers stuck in much higher rate rental contracts.

I don't have complaints about the service. It's all email, but they respond quickly. The furniture is overpriced and it's not good quality. After paying for the furniture for two years, I feel like I've been ripped off. I could have had high-end pieces for what I've paid for this over time. Beware.

Good furniture choices (albeit limited) but very difficult to schedule pick ups on the dates you need. We rented for a pop-up store so we didn't have a ton of flexibility and Feather was zero help. Completely inflexible. Not to mention sending me a bill for the month after they already picked up the furniture. Satisfied customers do not seem to be their priority. Do not recommend. . .

We decided to use feather because we weren’t sure where we were going to land at the end of our lease. If we were going to say in NY or move across country. Starting out it was great. The white glove service building the furniture was great. There was a big team of men who came so it was done so fast. The furniture is beautiful. As a company however, transparency and communication isn’t really on the forefront. Getting a hold of the company is awful. The website it useless and the hold time is crazy. Turnover for an email is about a week or more. So don’t expect communication or clarity. We were one of the first users. So the original concept was to rent the furniture and either renew, return or buyout. But they pressed in the beginning that your rental money goes towards the buyout. And that if we renewed our next lease would last around 6 months and we would be bought out. There was no premium...which I thought was too good to be true. But hey, I’ll take them at their word. They are meant to be a moral company. After about 6 months I think they realized sending brand new furniture to people and not taking a fee isn’t going to add up if they buy out. So they added a membership structure. We didn’t sign up for membership because it sounded like we would be paying more than we currently were and we lived outside the free delivery range so trading out furniture for us would be too expensive. Cut to 24 months later. I’m buying out my furniture and they tell me my buyout is 6,000 dollars. And that THAT is the value of my furniture. Which is not true. I got a lease that had the breakdown of the items they were sending and the value of the items. $4,300 was the value of the items I rented. That the buyout with tax would be $4,500. When they sent me that 6,000 dollar number they also told me we’ve paid 5500 towards the furniture. I emailed them back asking for my lease because the original is no longer available to be viewed. They do and it doesn’t have the values of the furniture. 😐😐😐 So I ask for the term sheet. Saying this is the first time I’ve heard of 6,000 being my buyout and in fact I’ve over paid according to the agreement I signed. Suddenly I get a “oh never mind you don’t owe anything. Do you want to finish the buyout” I’m not planning on making a fuss because I don’t have the proof to make a fuss because the documents they provided me don’t match what I was given 2 years ago. So I’ll eat the thousand. But be careful with them. If they can scam you they will.

Jeff was always available via phone or email and quick to respond with any changes needed to the number/selection of pieces and scheduling assistance. He was very helpful. However, on the delivery day I was very surprised when 2 guys showed up with over 30 boxes that all needed to be assembled in the house (aside from about 5 pieces) Instead of the 2-3 hour install estimate this took all day, went into a 2nd day, and a 3rd day a broken piece had to be swapped out. It took them 4 hours just to assemble the closet item which came in about 100 pieces....It was the exact experience of the photo feather uses (a girl sitting in a pile of ikea parts) to advertise that this is NOT a the feather experience. I was surprised at how off they were in estimating the amount of time required... I had to change my schedule to be there for 2 days to surpervise as well as help bring boxes in from their haul, open, and assemble. There was a mess from opening boxes - cardboard and stirofoam - and when I asked if they had a shotvac or a way of cleaning they said they did not. They went and bought a broom and we all swept. I emailed this to Jeff and was again surprised that feather offered no refund or consolation for this experience and my effort required.