FeatherReviews of livefeather.com

These guys are crooks, they also operate under the company name Pumpkin perfect items pumpkin pe This way they can double charge you. I requested a refund from them (not a chance) i asked them to cancel my supposed subscription. Folks, they also operate under primeomnibazaar,com Folks beware of these scammers and crooks

The furniture is generic and that you can get literally anywhere for a much better price and not be stuck paying it off for years. i cant believe i fell for this. Now I have furniture I'm still paying for that is subapar quality. I hope they go out of business.

Furniture was great, but overall, shady business practices. No transparency around when the retail value was met, and when transfer of ownership was an option (predatory imo) -- the debits just kept happening in the background and I ended up overpaying. When I asked customer support what date the retail value was met, I got an evasive answer. I can see how this shady business model would be profitable, but ultimately, it's short sighted as it'll leave users looking to eventually own their furniture with a bad taste in their mouth.

Consistently poor customer service -- constantly have to follow up on emails to get any sort of half-assed response, and there's always some problem. Items missing from delivery, etc. Will be looking for an alternative service in the future.

I give Feather one star because the quality of their furniture is actually really good, but it doesn't make up for the terrible customer service I have experienced during both the drop off and now the pickup one year later. They are unresponsive, slow, and make things impossible when you live at a building that requires a COI or has any form of union hours. Because of my experience during the drop-off, I scheduled my pickup with a full month's notice even though they claim to only require 7 days. Still it has been such a nightmare. I would never rent from them again - what they put you through is not worth it.

Awful customer service. They didn't get back to me until really late. They switched management in my area and did not tell anyone until I asked for a return pick-up because my lease was ending. Now, I am stuck with a large piece of furniture I did not expect to deal with. It's ridiculous.

Without exception, this company has the worst customer service of any company I've dealt with. Their customer service is literally worse than Comcast. To start, this company does not have a phone number -- at least not one that's easy to find. As a result, you're forced into this inhuman loop of communication with a 5 to 7 business day gap in between messages. Completely blows my mind that they think this is acceptable. They missed two pickup date windows in a row for me, then it took ~10 days and many follow-up emails for them to commit to a pickup date. At this point, they failed to identify a pickup window until literally the same day. I have so little confidence that they'll honor this pickup window that I've already drafted another follow-up email. They don't even apologize for their screwups. This company is a disastrous mess.

Not a great experience Mistakes with the billing email, the lease email initially didn't go through to my email and then they time pressured me to sign for delivery and when I wanted to change it 2 business days before of course referred back to their really high delivery change fees - though I had just signed the lease literally 10h before so they couldnt even have done the delivery planning based on my order yet (assuming they dont work over night). I also wrote a review for the homepage which then however didn't show up - it seems they only show the 5 star, not the 2 star ones there....