Hugo
Great communication
Great communication. Arrived on time. Set up with the breeze and the guys were great to talk to you!

Feather is a furniture rental service that provides modern, stylish furniture without the upfront stress, cost, or commitment of traditional retail. Choose from hundreds of items to outfit your home and the Feather team will deliver and assemble everything for free in less than a week. When you’re ready to move on, either swap, buyout, or return your furniture—we’ll help find it a new home.
Feather (livefeather.com) has 54 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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54 approved reviews, newest moderated first
Hugo
Great communication. Arrived on time. Set up with the breeze and the guys were great to talk to you!
OT
Perfect solution for my temporary NY stay, luxury furniture without the hassle of ownership. Easy to set-up and great service. Very happy with everything.
Anonymous
Jeff was always available via phone or email and quick to respond with any changes needed to the number/selection of pieces and scheduling assistance. He was very helpful. However, on the delivery day I was very surprised when 2 guys showed up with over 30 boxes that all needed to be assembled in the house (aside from about 5 pieces) Instead of the 2-3 hour install estimate this took all day, went into a 2nd day, and a 3rd day a broken piece had to be swapped out. It took them 4 hours just to assemble the closet item which came in about 100 pieces....It was the exact experience of the photo feather uses (a girl sitting in a pile of ikea parts) to advertise that this is NOT a the feather experience. I was surprised at how off they were in estimating the amount of time required... I had to change my schedule to be there for 2 days to surpervise as well as help bring boxes in from their haul, open, and assemble. There was a mess from opening boxes - cardboard and stirofoam - and when I asked if they had a shotvac or a way of cleaning they said they did not. They went and bought a broom and we all swept. I emailed this to Jeff and was again surprised that feather offered no refund or consolation for this experience and my effort required.
Response from FeatherOct 25, 2017
Hi there, Jake from the social team here. The experience you've described is far from the way things are meant to go and was likely early in our history before we got the system figured out (these days all installers bring their own shop vacs for example). My guess is, Jeff thought he left you satisfied following your conversation. Perhaps now that we know what you'd like to feel great about your Feather experience we can get there. Drop us a line at [email protected], reference this comment, and we'll do our best to make things right. Thanks!
AARON
Love this company. I learned that the West Elm couch I've been lusting over for years isn't actually that comfortable. Saved a lot of $!
Robert
Great experience!
Christian
Feather is the bomb. So easy. Such good quality.