Ed S.
Poor technical services for broadcaster. Being billed for non valid TLH (Total listening Hours)
I have been a broadcaster on this platform for sometime. Beginning in March I notice that they were over charging me for TLH. Apparently, listeners were sitting on the server using up time when I was not online. I brought this to their attention by submitting a ticket for them correct. I keep getting the round around about having this bug fixed. As of 5/12/24, the same issue is still happening and they are charging me for services that I paid for and not receiving. These hours add up and it appears that they are not trying to fix the issue. However, they have acknowledge that there is a problem. If they can't resolve the issue, I like for them to say so. This is bordering on false advertisement and I am not going away anytime soon until they either be honest with me or correct the problem. I have also i discussed this issue with the President Jason Stoddard on 3/21/24.
Response from Live365May 22, 2024
Hi Ed, sorry to hear about the issues you are experiencing. We have guaranteed you and any other broadcasters affected by any TLH that is not deemed valid that there will be NO charges for that TLH. It appears that you were not charged for any type of overages while experiencing these issues. If that is not the case please write us and we will compensate you for any charges.