LIve365 responded enthusiastically to help us on a weekend.
Our credibility as a broadcaster requires 24/7/365 uninterrupted operation. When things go wrong resolving problems is an urgent priority. It was a Saturday when we began getting listener reports of drop outs and loss of signal domestically and internationally. Once I confirmed that the problem was not at our end, I contacted Live365 technical support via their web site to report the problem. It was late Saturday evening and I feared that I might not hear back until Monday but that was not the case. I was very pleased to get a response email from a helpful support technician with proceedures and web tools for tracing and indentifying the source of the stream issues. In our case, the stream issues cleared up completely as suddenly as they had arrived, before we could institute the tracing routines to locate them. At this point, we are better prepared to trace problems if they should reoccur, and it is good to know that Live365 is ready to assist us even on the weekend.
Response from Live365Oct 15, 2026
Thank you so much for the 5-Star Review and the great shout-out! We're proud to support you and assist in anyway we can! Thank you for being a part of our Live365 Community of Broadcasters, have a wonderful day and happy broadcasting.
BJ
Byron J.
Excellent support
Excellent support, the team gets back to me in a timely manner with a question answered. Great team.
Response from Live365Oct 15, 2026
Thank you for the shout-out and leaving our team a 5-Star Review! We continue to strive towards excellence and provide the best customer support we can. Thank you for being a part of our community of Broadcasters. Have a wonderful day!
JC
Jean C.
my experience with live365 tech support…
my experience with live365 tech support was great, and i am very satisfy for now
Response from Live365Aug 27, 2026
Hello Jean! Thank you for the 5-Star Review! We're glad you had a great experience with our Tech Support Team. If you need anything, please reach out to [email protected] and our team is happy to assist. Take Care!
GS
Gary S.
These guys are Amazing!
I just got off a call with Live365. I had a question and they were right there to help. I normally don’t do this, but I felt I needed to take the time and pass this along to anyone who is thinking about starting an online station. These guys are amazing! I have launched 3 stations over the last 10+ years, and they have always been there whenever I needed help or guidance. I’ve always had a passion for programming and production, but when it came to the tech and strategy of growing a station, I’m not the sharpest tool in the shed. They’ve really helped me grow. So, if you’re sitting there with a dream but nervous about taking the plunge, pull the trigger. (And hey, you can always cancel. LOL!) But, if you’re anything like me, you’ll never look back and never regret it. Like I said earlier, “These guys are amazing!”
Gary Shriver
Christian Hits FM
Response from Live365Aug 20, 2026
Thank you so much for taking the time to share such a thoughtful review! We truly appreciate your kind words and your continued support of Live365 over the years.
Your passion for programming and production really shines through, and we're grateful to be a part of your journey.
Thank you again, Gary, and here's to many more years of broadcasting!
DD
DJ Doc F.
Pleasantly surprised with the inclusiveness!
Ahhh... in a day and age where actual human interaction is elusive at best, to be connected with a live person for the onboarding was a huge plus! I center my morals and ethics in my ventures around authentic and genuine emotional experiences, and as an emotional healthcare coach, this is a large part of what I do professionally. To have a relatively automated platform lead in with an actual human experience changed my expectation of the Live 365 platform and gave me the motivation to truly embrace radio and live broadcasting as passionately as I have wished to. Live 365, you have set the bar high for your competitors. Amazing job!
Response from Live365Aug 20, 2026
Thank you for your kind review! We are happy to hear that our team exceeded your expectations, and we are proud to support your broadcasting journey.
RF
Robert F.
Very happy with Live365!
I have been with Live365 since 2025. Very happy with them! Support is always ready to help when needed. Thank you Live365!
Robert
Praise Him Radio
Response from Live365Aug 12, 2026
Thank you for trusting us with your distribution for Praise Him Radio, Robert. Your support means the world to our team, and we're so glad we could deliver a 5-star experience for you!
MI
MICHAEL
It is with a heavy heart that I have to…
It is with a heavy heart that I have to write this poor review of Live365. I first signed up with this company, to start my station, many years ago, literally over twenty years ago, so still kind of feel some loyalty towards them. Which is why it has taken me this long to finally decide whether to write this review or not.
After a few years of being with them, I stopped my station, my decision, but came back to live 365 in recent years.
I was so happy to learn that I also had the opportunity to pay extra and bolt on the TuneIn option which not only gave me more listeners, my fanbase was now mostly in the USA and the UK where I live! It also enabled listers to tell Alexa to play my station without opening any Live365 skill, just like the big radio stations!
I spent a lot of money on publicity, building a website and hiring voice actors for the jingles, then out of nowhere, my station was no longer being carried by TuneIn for UK listeners, which also meant I could not listen to or monitor my own station via my many Alexa speakers around my house. I reached out to Live365 and all they could say was TuneIn do not carry UK stations for a UK audience, via Live365. I naturally thought that was odd, because they were literally doing so previously!
Then after a few days, my station was reinstated again on TuneIn for UK listeners! Go figure!
However, Live365 still maintained they are not aware that listeners in the UK were allowed to listen to my station via TuneIn, in the UK. So basically if it goes again, it is not part of the deal anyway.
I accepted what they said; however, and low and behold, a few months later, TuneIn stopped listeners in the UK listening to my station again via their platform. Which meant no direct Alexa listening and my audience figures, which was not big by any imagination but big enough to keep me happy, tanked! I had no listers left at all!
To sum up, I wasted a lot of money for a service that is not stable or guaranteed. I know it is a third party bolt on, but it's a bolt on I pay Live365 for. So the buck stops with them.
Despite the fact that Live365 has a skill to enable listening via Alexa, it made no difference, my audience was gone, dead, without TuneIn, which is where my audience was built from.
I MISS MY STATION!
Response from Live365Aug 4, 2026
Hi Michel,
We are truly sorry to hear about the frustration and disappointment you have experienced with your station’s availability on TuneIn. We understand how much effort and investment you have put into your station over the years.
While TuneIn is a third-party service with its own geographic licensing and distribution policies—which can unfortunately fluctuate—we recognize that when you purchase an add-on service through us, you expect a consistent and reliable experience. At this time, TuneIn only supports distribution through Live365 in the US and Canada. We are working with PPL and PRS to ensure distribution in the UK, with the purchase of our UK Licensing add-on.
We value your long-term loyalty to our community. We hope to have the chance to restore your confidence in Live365.
Please reach out to us at [email protected] so we may assist with any questions or concerns you have.
MC
Michael C.
The Good & The Bad
I have been a broadcaster on LIVE 365 since 2020 and I like that everything is in one place including the royalties being paid by LIVE 365. What I don't like? I don't like being nickeled and dimed and it has been feeling that way the past year with the U.K drama and having to pay for extras that used to be included. Now our fees are going up in September 2026 again and I am seeing broadcasters planning to shut down operations. I hope to continue but with 2 radio stations this is double troubling. Plus I am in Canada and this is a huge increase when you are paying in Canadian dollars and not American dollars. I understand that the price of everything is going up but LIVE 365 needs to stop treating broadcasters like customers and start treating us like partners. They should want our input and not just our money.
Response from Live365Aug 4, 2026
Hi Michael.
Thank you for sharing your feedback and for your commitment as a Live365 Broadcaster since 2020. I hear your frustration clearly and appreciate you taking the time to share this feedback.
For nearly 10 years, we’ve kept our core package pricing completely flat. But behind the scenes, the costs of maintaining a global broadcast network—including licensing and server infrastructure—have risen significantly across the industry since 2017. We are committed to continuing the heavy lifting on licensing and technology so you can focus on your broadcasts.
We understand the financial strain this update creates, especially when factoring in the Canadian dollar exchange rate. It is with this in mind that we are happy to provide all Live365 Broadcasters with the ability to lock in their current rate for the next year by moving to one of our annual packages, and receive the added benefit of receiving 2 months for free when switching to an annual package.
If there are any questions or concerns we can address for you, please reach out to our Support Team at [email protected], so we may assist.
We truly value your partnership and dedication to the Live365 Community of Broadcasters, and wish you happy broadcasting.