Little SpoonReviews of littlespoon.com

Great customer service, product quality and app design.

The first shipment I received was fantastic. I loved all the meal options, how fast it was to heat up (60 seconds in the microwave then sit for 2 minutes before serving), and the perfect bite sized pieces it came in. However, the second delivery arrived warm! The only gel ice pack was completely melted and there wasn’t anymore in the package, in the middle of summer! I contacted them, and they offered a replacement. I thought what a relief! Then the replacement came today, and it was also warm! This time I met the FedEx driver and immediately brought it inside so it didn’t sit outside at ALL. I took the temps of the meals and photographed the ranges in temp we got was between 55 and 68 degrees Fahrenheit which is way over the 40 degree minimum for safety. This time the insulation wasn’t even complete, so of course it’s going to get warm. It seems like they have a lot of work to do if they are going to be making food for babies. The lack of food safety is terrifying to me as a parent. I do not want to risk my child’s health, and I’m afraid these poor standards are going to cause food borne illness. They do have excellent customer service, so I do hope that their shipment issues get sorted out because I would like to try it again in the future.

Wonderful customer service the one time we had an issue! My kids love their food and it makes my life simple!

Purées were good but when they mess up the order and don’t send the correct quantity they will not send replacements

This is our first time trying Little Spoon & we love it already! I received my order with a mistake & within an hour, customer service fixed the issue. & it’s an extra plus that my picky eater toddler loves the snacks!

The quality of the meals is always top notch and the customer service always makes things right.

So far so good! I have been using Little Spoon for several months for my picky two year old. Communication is wonderful with shipping and order reminders. I love the variety of foods and the healthy options to try to get my picky gal to eat some veggies. Honestly, she still mostly picks at everything and throws it on the floor but, I am hopefully that she will eventually take to the options and eat the wonderful combination of foods. As a busy working full-time mom with a husband who travels nearly weekly, I am not able to make some of th healthy foods for my daughter I would look so Little Spoon is a wonderful way for me to bring variety and healthy options into her diet. The only issue I have is a bit of confusion about coupons or codes and the cost of the box, it's not easy to find it and you have to do a bit of digging. Also, making changes to the options and choices is a learning process. Packaging is minimal and shipping and packaging is excellent.

I’m incredibly disappointed with my experience with Little Spoon. For two weeks in a row, my son’s order never arrived - a label would be created, but the package never moved, and no one proactively communicates there’s an issue. Then, week 3, the order finally shipped from NJ to our home in SC and it arrived completely warm and unusable. Customer service has only made this more frustrating: long waits, delayed responses, no phone number, etc. We loved Little Spoon for nearly a year but this has been a horrible experience.