Little SpoonReviews of littlespoon.com

My wife recently started purchasing this product again because we enjoyed it so much with our first child. Yesterday, we received two packages: one containing the order she placed and another filled with products we never ordered. We contacted customer service, only to be told that because we had opened the package, we couldn’t return the items and would still be charged for both orders, including the one they sent by mistake. Apparently, this was covered under the terms and conditions we agreed to on their website. It’s frustrating to be charged for an order they accidentally gave us and we never placed, especially when both of our children are picky eaters and will likely not eat the products that were sent by mistake. We had a positive experience with this company in the past, which is why we decided to purchase from them again, but this experience has been disappointing.

I put stuff in a cart and never completed the order as the price was still high. They somehow still charged me. Do not use this company!

The product is fine but the subscription process is extremely flawed. It is very, very difficult to cancel one's subscription despite the company explaining it is easy and the steps to do so. In reality, the website often flashes the link to cancel up but then it disappears. I finally was able to click cancel and got a message that I cannot cancel until I have one order when I have had three orders already. Do not subscribe to Little Spoon unless you know you will be staying on the subscription, Little Spoon makes it very, very hard to leave.

Purées were good but when they mess up the order and don’t send the correct quantity they will not send replacements

I’m incredibly disappointed with my experience with Little Spoon. For two weeks in a row, my son’s order never arrived - a label would be created, but the package never moved, and no one proactively communicates there’s an issue. Then, week 3, the order finally shipped from NJ to our home in SC and it arrived completely warm and unusable. Customer service has only made this more frustrating: long waits, delayed responses, no phone number, etc. We loved Little Spoon for nearly a year but this has been a horrible experience.

My package was left on top of my trash can and at the bottom of my driveway and no one will responded to my email or online chat. customer is crap and getting in touch with someone is impossible.

We purchased little spoon meals for our 10 month old daughter, although expensive they are convenient, we unfortunately didn’t have many options due to our daughter having a CMPA. After preparing one of the meals for my daughter, as I was starting to serve her I noticed a sharp, shard of bone in the ground chicken. I immediately contacted little spoon who offered a $5 refund for the meal. I expressed that this was an inappropriate response and they offered me a $25 credit towards future meals. I informed them that at this point given the situation and their response I was not comfortable ordering additional meals and their relation was dismissive. They then refunded me for the entire order. I continued to express that I did not feel this situation was being handled appropriately given my 10 month old daughter could’ve choked or been seriously injured had she consumed the bone. The fact that I have been unable to find a reasonable place to write a review also speaks volumes for this company. They pride themselves on safe food and that is absolutely not the case.

Cannot cancel my subscription. I am in the "Cancelation window" and they stopped responding to our communication. They communicated for nearly an hour asking if my order had been processed yet... it had not. This is Friday, I was sent an email saying I could change my order before i would be charged tomorrow and then they would start processing the order Saturday.... They said ok please be patient while I transfer you to our specialist. .. . . over an hour and a half later and they will not respond anymore. They make it impossible. Nowhere on the website or app is there a place to cancel or pause. -BEWARE I wanted this service to work for convenience but my children would not eat it. I have over 30 pouches and 20 meals in the fridge and freezer from my first order that the kids refuse... The meals for my 10 month old get thrown to the floor... He eats everything else we offer him except these products... The dipper snacks are stale pretzels and grainy half full dip. It just isn't good & food isn't received well by my kids at all. now i cant cancel ??? so irritating.