Joe B.
Customer service must improve
Customer service must improve. Very difficult to get a hold of their customer service support team. It is important to make consumers feel confident when making purchases online, and lack of response makes you lose that confidence. I have placed several orders and been told that my orders would ship within the next day or two. Weeks would pass without an update and finally someone replied stating the order would ship the next day. I eventually received the order weeks later but did not appreciate the lack of transparency. My most recent experience was an order placed in error by clicking “order” rather than the promo code, as they were offering a free shipping deal. I emailed them immediately since they hardly answer phone calls, and asked if they could kindly either cancel my order or allow me to enter the promo code. While all of my previous orders shipped many weeks later, this order was shipped the very next day and they said they could not cancel it. I have placed orders with other online stores and have had to cancel some of them. Those requests were granted without question, even though some of them had non-cancellable policies. I enjoy collecting fine bottles and would have continued giving them my business, but I found them to be unreasonable and unprofessional. One individual even replied with rude and sarcastic comments after my request to cancel. Therefore, I would not feel confident spending my time and money with them unless their business culture changes.