Lionrock RecoveryLionrock Recovery has been the leading brand in the tele-health substance abuse treatment and recovery industry since being founded in 2010. Lionrock is a premier provider in evidence-based treatment for substance abuse disorders, providing primary SUD treatment. There are also offerings, including medication-assisted treatment and continuing care options. Lionrock also continues to support the community through it's .Life Community which provides over 70+ meetings weekly.
Lionrock Recovery (lionrockrecovery.com) has 193 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingMental Health · Newark, Delaware
Excellent
Mental Health · Lancaster, California
Excellent
Mental Health · New York, New York
Excellent
Mental Health
Excellent
Showing 3 reviews with 2 stars · Clear filters
Andrew R.
My husband and I both used Lionrock. They canceled our programs because we live in Maine and they decided to no longer service our state. They also ended the Family Matters program which was excellent and provided mediocre at best transition services when deciding to no longer servicing us. My husband got better treatment elsewhere and is now 12 months sober,
Matt
I thought this company was in it to help rehab people. They give you the whole background of the company. However, now I feel I need to get a lawyer as I’m not okay with the way they process insurance and payments. They will purposely wait several months to send anything or process anything before letting you know. You could be left with high bills you cannot afford and they are not worried about it. They just want their money which could drop a huge amount of stress on you. Really good strategy for a recovering person! I hope this isn’t happening to others but wouldn’t be surprised. Their billing seems almost fraudulent. I have been done since Feb of this year and they are emailing me about processing my claims?! Are you serious?!
Prank S.
Therapist always cancelled. Also group sessions was a mess.
Response from Lionrock RecoveryMay 8, 2021
This review is suspect especially due to the name used 'Prank Ster'. At Lionrock, client no-show rates are only 5% and it's rare that a counselor initiates a session cancellation. We also have backup therapists who can cover in the event that one of our therapists has an emergency and can't attend a scheduled session. In weekly surveys of our clients, 94% report they are either Extremely or Considerably Satisfied with their Individual Counseling Sessions and 92% report the same for their Group Counseling Sessions.