Lion Brand YarnReviews of lionbrand.com

Easy website to use, pricing is good, received my order promptly. Can’t wait to start my project.

Wish I would’ve actually received my order!! Apparently they ship through Amazon now and even though my address is correct it was deemed undeliverable and sent back over two weeks ago. I have yet to receive a refund on either kit ordered!! Disappointed to say the least!!

Quick to process order, and it was correct.

I love the yarn, but I don’t love the company and their shipping policies and their religious holidays. They don’t tell anybody about and you’re sitting here waiting for two weeks to get your yarn. I don’t approve of any of that but the yarn is good.

The company has zero customer service. I have a shipping problem and cannot contact anyone. Do I really need to charge it back on the credit card? Shameful!

I ordered over close to $300 in yarn and patterns the end of May. Finally, I have received an email that states my products will ship out, but from a reseller at Orchard Yarns on Amazon. They said it was packed and ready to go 4 days ago (the 5th of June). Now, I get an email saying I'll get it on the 11th from Amazon. I wrote to customer service and was promptly dismissed. I had given them the order number and that I was unaware they outsourced their orders to resellers. I let them know I wasn't happy with how long it was taking me to get the very expensive order. This is their response: Thank you for reaching out and sharing your experience with us. We truly appreciate your feedback and are sorry to hear about the frustration caused by the shipping delays and the unexpected involvement of a reseller. We understand how important timely delivery is, especially when you're eager to start a new project. Regarding your order, since it was placed through Amazon, we kindly ask that you contact us directly through the Amazon portal so we can assist you further. You can reach us using the following link: Contact Seller. This will allow us to address your concerns more effectively. We are grateful for your kind words about our yarn and patterns, and we hope to have the opportunity to restore your confidence in Lion Brand Yarn. Your feedback is invaluable, and we will certainly take it into account as we continue to improve our processes. Thank you again for bringing this to our attention, and please don’t hesitate to reach out through the Amazon portal for further assistance. Kind regards, Lion Brand Yarn Customer Support I made the purchase through Lion Brand and gave the order number which they didn't even bother to research. I did NOT purchase through Amazon. I also sent them a screen shot of the Lion Brand email they sent me with shipping information. I was ghosted. I will go through other companies for yarn from now on. I love Lion Brand but this did it for me. Try Knit Pro, Linde Hobbie for great European yarns, Jimmie Beans and or the variety of local sellers and crafters in your area. If you have to go retail, Hobby Lobby has a great variety of yarns as well.

This company is ridiculous. I ordered 6 of the same skeins of yarn that the website claims is in stock. A week later, it still hasn’t shipped. I requested a refund, and somehow they can’t do so. It’s suck in limbo where it can’t be cancelled but also can’t be shipped? Unacceptable.

I really don’t appreciate that when I’m in the middle of a project their yarn has tied ends within the skein. The tails aren’t long enough to weave into my project leaving a highly visible knot that takes away from the beauty of the product.