Founded in 1878, Lion Brand Yarn Company is the oldest producer of knitting and craft yarn in the United States.
Lion Brand Yarn (lionbrand.com) has 209 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Knitting N.
Ordered a knitting kit. It arrive with 2 skeins of yarn missing. I have sent emails to customer service and left messages on their company support line. No one answers the phone!!! No one responds to your voice messages. Stay away. Terrible customer service!!! Interestingly, shortly after my review was posted. I received an email from Lion Brand stating that my two missing skeins of yarn were being shipped.
Elizabeth B.
I placed an order 3 weeks ago. The order has never shipped. There is no way to contact customer service other than voice mail or email. The company does not respond to either. In essence, the company will take your money and not send the products. Is this not theft?
anne C.
I placed an order with Lion Brand which apears to have been lost in transit by the courier (Evri). They have completely ignored my multiple emails asking for help tracking the order, or for a refund. The customer service is non-existent and reading the reviews I am not alone in this. No idea if the yarn is any good (since I never received it) but I would urge any fellow knitters to avoid this company like the plague, especially since reading the other reviews shows that I am not alone in this experience.
Louise P.
Shipping is TERRIBLE!!!! I order over 2 weeks ago and customer service said today that it could still be 5-7 business days before it ships!!!! She said they’ve been having trouble for months!!!!! They’re still sending out emails for you to buy from them!!!!! I could get stuff from China faster!!!!!!
Amy P.
I haven’t been disappointed with the yarn. However, had the experience of feeling “had” by their customer services and promotions. I was charged for an $8. Item when it was supposed to be free with my order and I entered the promotion code. The phone message said to email them right away to cancel the order or change it. By the time I received a response it was past their deadline, they offered to honor it if I purchased the required amount again, I did, because I had a project I was working on anyway. Spent the required amount but used another promotion. Told they wouldn’t refund the $8. Because I used another promotion. This wasn’t explained before. It was only $8. I like to think customers are worth more than $8. Could have been a very simple correction. After previously spending hundreds on their products, I stopped purchasing from them and haven’t missed it.
Cla S.
I have been waiting for my order since December! There is no phone number available for the public and the email doesn't ever get a response. I have spent a lot of money for wool which never arrived, I feel like it's a scam. They even tried to ask for a review on the wool I never received. Don't trust this brand.
Janie D.
2021 was the first time I ordered a Santa sack and despite the several dissatisfied reviews I ordered and was so happy. I literally think I LOVED the Sack itself. It was like getting a surprise gift to myself. My niece also contacted me to tell me she was ordering one also. It's a Grab Bag so I think folks shouldn't be so picky.
Anne W.
I have not received my items after over three month and they don't answer my mail about it. I think that is bad manners!
