Lion Brand YarnReviews of lionbrand.com

I really like the amount of grams you get for each set of yarn. I'm so excited to get started with them!

So sad I didn't read the review in trustpilot before I pay money. Ordered, money paid on 17-Sep-2023, 22-Sep-2023 got email say order is on the way, what I think : ok. within 2 weeks should be able to get item. Now, 7-Oct-2023, I didn't receive it at all. then I try to track the "item" with the link that they provided to me. Update: 9-Oct, items arrived. just I got no idea for the "shipping", just suddenly got an email from Evri say parcel will be delivered. Items should be good quality. The shipping info should be updated.

Lion Brand yarn is good yarn, but don’t buy directly from their website. They sent 2 different dye lots for my yarn, and as other reviews there is absolutely NO customer service. Glad I only was making a baby blanket and didn’t need much yarn….btw I got 2 replacement balls of yarn from Amazon and they got the dye lot correct for both.

I really like Lion Brand yarn however, their shipping timeframes and lack of Customer Service is really doing this company a disservice. This is the last time I will ever order directly from them again. I placed my order on 5/28/23. On 6/2 got a generated email that due to many orders mine will be delayed. I heard nothing more so on 6/11 I opened a ticket with them requesting status. As of today 6/19...I have had no response. You also cannot call them. Every phone number I gathered from Google states it's no longer in service. This is a terrible way to run a business.

I sent items back for a refund. It has been 6 months since this happened, they have never once replied to any of my emails or even acknowledged that it was returned. They delete me asking for help on their instagram page. If they aren't the most insulting company I've ever purchased from, I don't know who is. They clearly have zero issues with treating people like trash.

I ordered a crochet kit that came with 7 skeins of one color and the color advertised on their website was not at all like the color I received and when I contacted their customer service all they told me was that I could return it for a refund - except I had to pay for shipping myself which was ridiculous! I simply wanted to exchange the yarn for a different color and their response was that their system can't handle exchanges - it's 2023 that's such a ridiculous response. I was super excited to crochet a blanket this summer and am really disappointed that the company expects me to shell out almost $30 in shipping to get something that actually matches their product description.

3 stars as the 24/7 cotton yarn is really good, unfortunately I won’t be ordering again as they use FedEx delivery and they are dreadful. Both times now I have had to wait at home for an order then it didn’t turn up when it was supposed to, first time the driver went straight next door, never even called at my house and never left a card. The second time, yesterday I waited in all day again, it never turned up until today and then it was late. The email responses from customer service are completely random, inaccurate, and do not address any of the issues you raise .

I wouldn’t give them any stars if I could :(( I ordered Yarn for about 94 $ and when it at last arrived in Denmark it was sent back from the airport tax…. I tried to reach LB many times, and also contact the postal service, by mail and telephone, but no use.:(( Luckily I paid with PayPal and they took over and LB still didn’t answer. So I got ALL OF MY MONEY BACK.:)) Thank you PayPal. Instead of loosing a lot of money and no Yarn which I had looked forward to. I don’t get it!!?? Isn’t a big firm in USA?