LinodeReviews of linode.com

I was a first time customer, and had been thinking about whether or not to use linode, but finally decided to go with linode after watching a youtube tutorial about setup that mentioned linode had a scripting system that made setting up stacks easy. Immediately after entering my payment details my account was locked pending review. Very strange for this to happen having just given them my billing address and credit card information. They decided also to go the extra mile and delete my brand new account for not "meeting criteria". I got an email and amoung the top of the issues it listed as possible causes, it mentions using a VPN. I don't use a VPN, however it did give me a clue as to what the cause could have been, I was on my iPad using cellular at the time when I was signing up during my daily commute. So now we're in the rediculous situation where a company that has a responsive website that adapts itself to look good on mobile, and which gives no indication that it doesn't want sales from mobile customers, immediately bans them when they sign up for thier services (because it wants them to sign up while on a desktop so they can accurately track their ip address I guess?). Any technology company for which a celular iPad (a technology that has been around for a decade) ends up being such a great mystery as to be a showstopper, doesn't give me much faith in the rest of their tech services. So I will stick to digital ocean.

Solid, reliable, good customer service. I've been with Linode for many years.I don't think they are the cheapest but I have had consistently solid performance on their servers and when there have been issue, they respond quickly and tech support has been very good. Nothing is perfect, but I continue to use them for all my cloud-based development needs.

Very poor reliability, lack of technical expertise, poor customer service. I have been a customer of Linode's for over 10 years, and for a long time was very happy with their service. But in the last few months (mid 2020) I have been experiencing unacceptable amounts of downtime (from periods of minutes to hours) due to network problems in one of Linode's datacenters, and have had additional downtime due to large amounts of "emergency maintenance" on my servers and Linode's network infrastructure. This has exposed two things. Firstly that they are technically out of their depth - after months they have still not solved the infrastructure problems in the datacenter. Secondly it has exposed how weak their customer service system is, and how poor their communication is. All they are interested in is trying to cover up their own incompetence, which has wasted a lot of time for me. The trust and confidence built up over 10+ years has been completely and irrevocably wiped out for me by my experience in the last few months, and on the back of that Linode deserve a one star review.

The performance of their VPS servers is a joke. Even if you use 64GB dedicated CPU plan, it's absolutely garbage compared to Vultr, DigitalOcean. Run some GeekBench and you wil know that. Just avoid this sh**

If your application requires high uptime don't use Linode. In the 3 months I used Linode, they abruptly shutdown my machines and migrated them to different hardware multiple times. Prices are lower than others, but you get what you pay for

Overall they offer a great service, I am testing their VPS with dedicated CPU, it is fast and reliable. Their network speed is insanely fast, and they don't limit you when you get traffic spikes (like other providers do unfortunately), I ran an Ookla SpeedTest and it shown 5 Gbps download and 4 Gbps upload. So network hardly has any limits. Another thing I like is that they don't allow their customers to be pushed around by abusive complaints, that is how it should be. When someone makes a complaint, they only give course if the initiator has proper documents and complies to all laws. Other provides simply disable your account if complaints were received (valid or not), which is absurd. They only problem I had was that, by default it didn't provide enough protection against unauthorized logins to my account. A confirmation link by email would be nice when new device logs in. I recommend everyone to enable 2 factor authentication. I personally would need ~50% more monthly total traffic but this is OK too.

9 years ago I've started the VDS (lowest tariff, $20/mon at that times, now $5/mon) at Linode. So far 0.000% downtime. Excellent.

I've been with Linode for nearly 5 years. Their services are easy to use, reliable, performant and affordable. Recently I upgraded one of my Linodes and experienced worse performance on the more powerful host. I contacted Linode Support who were extremely responsive and helpful in working with me to resolve the issue. It was the most positive support experience I have ever had with any company by a significant margin, and on this basis (and the other points above) I would strongly recommend Linode. I should note I am a software engineer, so I can't evaluate the support experience for those less technically able. Personally I loved that the support reps clearly know their stuff and it was possible to have a meaningful technical conversation about what was going on.