Kongel
Reliable, Scalable Hosting with great customer service
While my relationship with Linode was short, I must commend them for providing an excellent and reliable service for hosting various games and services. One of the standout aspects of their service is their reliability, which translates to great uptime for my hosted games and services. I never had to worry about frequent downtime or interruptions, allowing for a truly seamless experience. Another positive aspect worth mentioning is the scalability of Linode's infrastructure. As a growing business I appreciated the fact that there was always room to expand to even more powerful hardware or roll out additional nodes as needed. This flexibility gave me the peace of mind that my hosting needs could be easily accommodated in the future without any major disruptions. In terms of server management, Linode made it incredibly easy to deploy new servers or upgrade existing ones with minimal downtime. Their user-friendly interface and intuitive control panel streamlined the process, allowing me to quickly set up new servers as per my requirements. This agility was particularly beneficial when I needed to scale up resources or accommodate sudden spikes in traffic. I never had to worry about extended periods of downtime during these upgrades, which was a significant advantage for my business. During my interaction with Linode, I had the opportunity to engage with both their sales and support teams. I found their sales representatives to be helpful and friendly, although there were instances where they seemed slightly out of touch with the capabilities of the current platform. Ultimately it turned out I would need to find a different host for the specific features I required for my organization. Linode offers a wide range of VPS solutions that cater to the needs of many users at various price points. I was pleasantly surprised to find that even their 'Low Tier' servers were equipped with modern and performant CPUs. This level of performance exceeded my expectations and showcased the quality of their infrastructure. It's worth noting that while Linode excels in cloud server offerings, they currently do not provide bare metal servers as part of the Akamai/Linode infrastructure (assuming Akamai is the new brand moving forward, I’m not certain of the details of that transition). Lastly, I would like to highlight the exceptional support provided by Linode's team. The support staff demonstrated a high level of knowledge and professionalism, and I always received prompt responses to my queries or issues. This level of support instilled confidence in me as a customer, knowing that I could rely on their expertise whenever I encountered any challenges. TLDR: Linode offers excellent and reliable hosting services for games and other applications. They have great uptime and scalability, making it easy to expand as needed. Deploying and managing servers is simple with their user-friendly interface. The sales team is helpful but may lack knowledge about certain features, so it's important to ensure their current offerings meet your specific requirements. Linode's VPS solutions provide high-performance CPUs even in their low-tier servers. They excel in cloud server offerings but currently do not provide bare metal servers. The support team is knowledgeable and provides prompt assistance, instilling confidence in customers.
Response from LinodeJul 20, 2023
We always appreciate such thorough and well articulated feedback about our platform, so thanks from all of us here at Akamai. Despite the rebranding, we still seek to provide the best possible Linode Support as before with the promise of continuing our record of awesome support. You’ve touched on many of our company and Support Team’s driving values, from rapid yet knowledgable assistance to high quality products at all levels that is consistent and reliable. That said, despite continuing to increase global data center coverage and the rollout of new services, bare metal is a popular service that we currently do not offer. I have placed a feature request on your behalf so that we can demonstrate increased demand for that service. It sounds like you’ve had an enjoyable experience, but please let us know if you have any additional feedback for us and know that you are always welcome back!



