Michael L.
Time zone change.
Quick response to my email.
Response from Link InteractiveJan 9, 2017
Thanks for your feedback!
Link Interactive started with one idea in mind. We wanted to be the leader in do-it-yourself (DIY) wireless security systems. We have accomplished this by ensuring we have great products and the best customer service. Link Interactive was formerly known as Link Home Security
Link Interactive (linkinteractive.com) has 310 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Michael L.
Quick response to my email.
Response from Link InteractiveJan 9, 2017
Thanks for your feedback!
Joe H.
I have been with Link over 3 years now and have been nothing but pleased with the customer service I have experienced. They saved me quite a bit of money from my last service provided and always correct any problems or issues I have with my system ASAP. I would highly recommend them for anyone willing and able to install their own system.
Response from Link InteractiveJan 4, 2017
We strive to give you the best. We are so thankful for your business over these last 3 years and hope there are many more years to come!
Bobby O.
In the beginning I was a bit skeptical with the DIY install being I had never installed an alarm before. But the install along with the step-by-step instructions made everything easy... this is a great alarm system. And not just for the money. It's a great alarm system period.
Response from Link InteractiveDec 13, 2016
You deserve the best and we are happy to give you just that! Thanks for being a part of our family and please let us know if there is anything we can ever do for you in the future
H D.
I have used Link Interactive for less than a year but I am very impressed with the customer support. All calls to technical support being taken care quickly and professionally.
Response from Link InteractiveDec 12, 2016
Glad to see you got all the help you needed, and please let us know if you ever need anything else!
K
Very professional. While installing my takeover module I felt as if the agent were just next to me. I have Berenice Gregorio and she's very knowledgeable and goes out of her way to help me. I am definitely very pleased with link interactive's service and will recommend that to everyone!
Response from Link InteractiveDec 9, 2016
You deserve the best and we are happy to give you just that! Thanks for being a part of our family and please let us know if there is anything we can ever do for you in the future
WHB
We are pleased with our system but have had a few snags. It's turned itself off a few times, we had to switch out a component in our panel and it took almost an hour on the phone to get it activated, and we still have one piece that we can't seem to get connected for the life of us. The ordering process was a breeze, as was installation. Customer service reps are super friendly.
Response from Link InteractiveDec 8, 2016
Thank you for sharing your experience. Sorry to hear about the glitches and hope that they are resolved. If you need anything please let us know.
Narayan, R.
The customer service staff are the best I've ever come across. Kind helpful, gets to the bottom of a problem from a phone call away. Ashley Cole, Juan Sandavol are outstanding in what they do. I recommend this company highly. Alarm.com monitoring is outstanding. Together they put other alarm companies far behind in technology monitoring and customer service. Rate it : A
Response from Link InteractiveDec 5, 2016
Glad to see you got all the help you needed, and please let us know if you ever need anything else!
Eric J.
Lots of accessories to put your home security and automatation solution together. Prices are fair with both the equipment and the monitoring service. I'm using the security system with motion detectors but have also added garage door opener option and wireless doorbell. Service has been outstanding the 3-4 times I have called.
Response from Link InteractiveDec 2, 2016
We're happy to hear that you are enjoying your system and that it is providing you with the peace of mind you deserve! Thanks for all your feedback and please don't hesitate to give us a call if you ever have any questions.