link.comReviews of link.com

Response from link.comSep 11, 2025

Merci d’avoir partagé vos préoccupations, Roukx. Nous comprenons que la compréhension des conditions d'utilisation et des garanties en cas de litige est essentielle. Stripe s'efforce de respecter toutes les régulations locales et de protéger la sécurité et la confidentialité des utilisateurs. Si vous avez des préoccupations spécifiques liées aux transactions effectuées via Stripe ou LINK, nous vous encourageons à contacter notre équipe de support à travers https://support.stripe.com pour obtenir des éclaircissements et de l'aide. Votre retour est important pour nous, et nous faisons de notre mieux pour améliorer l'expérience utilisateur et instaurer la confiance.

Response from link.comSep 6, 2025

Hi Sarah—we're very sorry you were scammed by a fake Sezane site through Link. While Link is designed to provide secure checkout for legitimate merchants, you raise important concerns about our inability to properly handle fraud cases and our inadequate customer service response. You're right that our lack of email support makes it difficult to report crucial evidence about fraudulent sellers. Please immediately contact your bank to dispute these unauthorized charges. You can also use our lookup tool at https://support.stripe.com/questions/unknown-charge-from-stripe to document the fraudulent merchant's details. We're working to improve our fraud detection and reporting processes, but we understand this doesn't help recover your current losses.

Response from link.comSep 3, 2025

Hi Sherri, sorry to hear about the issues you've experienced. It's concerning to learn that your payment situation felt unresolved and fraudulent. Stripe is not directly affiliated with Link or Equifax in terms of managing transactions or accounts, but we understand how frustrating this can be. We recommend reaching out to Link and Equifax for assistance with your virtual payment and the discrepancies noted. If you need guidance concerning Stripe-related transactions, please visit our support center at https://support.stripe.com. Your concerns are important, and we encourage you to explore all avenues for resolution.

Response from link.comSep 2, 2025

We're sorry to hear about your experience, Clint. It's frustrating when you feel like you're not receiving the support you need. At Stripe, we strive to facilitate secure and efficient payments and to provide responsive customer service. Refunds typically have to be initiated by the merchant, so we encourage reaching out directly to the business where the transaction occurred. If you're having trouble getting a response, please try our support channels at https://support.stripe.com/contact for further assistance. Your feedback is important and helps us improve our services.

Response from link.comSep 2, 2025

Vielen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass Sie mit dem heutigen Support zufrieden waren und dass Ihr Anliegen schnell und kompetent gelöst wurde. Bei weiteren Fragen oder Anliegen stehen wir Ihnen gerne zur Verfügung. Wir freuen uns darauf, Sie auch in Zukunft unterstützen zu dürfen.

Response from link.comSep 1, 2025

Sorry to hear about your experience, David. We understand how concerning it is to find unexpected services linked to your donation. As a payment processor, Stripe facilitates transactions but doesn't control additional services that merchants might offer. We recommend reaching out to GiveStar directly to inquire about the unexpected account and address your concerns. If you require further assistance in identifying or resolving this, our support page at https://support.stripe.com is available to help. Thank you for bringing this to our attention.

Response from link.comAug 22, 2025

Vielen Dank, Carsten, für Ihr positives Feedback! Es freut uns, dass Ihr Problem schnell und zu Ihrer Zufriedenheit gelöst werden konnte. Wenn Sie in Zukunft weitere Unterstützung benötigen, zögern Sie bitte nicht, uns über https://support.stripe.com zu kontaktieren. Wir sind gerne für Sie da!

Response from link.comAug 14, 2025

Hi Angela—we understand your frustration about losing money to a fraudulent website and we're sorry you weren't able to get help recovering your funds. While Stripe processes payments for businesses, you're right that we need to be more diligent in vetting merchants. For unauthorized or fraudulent charges, we strongly recommend contacting your bank immediately to dispute the transaction. You can also use our lookup tool at https://support.stripe.com/questions/unknown-charge-from-stripe to find details about the merchant. We take fraud seriously and appreciate you bringing this to our attention to help protect other customers.