link.comReviews of link.com

Response from link.comMay 11, 2026

Wir verstehen Ihre Bedenken zur Speicherung von Zahlungsdaten in Link. Link ist ein gespeichertes Zahlungs- und Checkout-Produkt, das künftige Bezahlvorgänge mit weniger Schritten ermöglicht. Da der Ablauf sehr nahtlos gestaltet ist, merken manche Nutzer nicht, dass dabei ein Konto erstellt wurde. 1) Wenn Sie prüfen möchten, ob ein Link-Konto für Ihre Daten besteht, kontaktieren Sie uns bitte hier: https://support.link.com/contact/login? 2) Wenn Sie Hilfe beim Entfernen eines Link-Kontos oder gespeicherter Daten benötigen, nutzen Sie bitte ebenfalls dieses Support-Formular. 3) Wir können dort die für Ihren Fall verfügbaren nächsten Schritte sicher bestätigen.

Response from link.comApr 6, 2026

Sorry to hear about your concerns with Link.com. It’s frustrating to receive unexpected communications, especially if you didn't sign up. While Link is designed to provide a seamless payment experience, your comfort and trust are important. We recommend visiting Link's support page for guidance on managing your notifications and ensuring your information is secure: https://support.link.com/questions/why-did-i-receive-an-email-sms-when-i-don-t-have-a-link-account. If you have further concerns, contacting Link directly through their support channels might provide clarity and peace of mind.

Response from link.comJan 31, 2026

Thanks — we’re sorry the Link signup felt forced and that the card‑removal timing is worrying. Link is a saved‑payment and checkout product designed to speed up online payments by storing a user’s payment and contact details so future checkouts can be completed with fewer steps—because the experience is designed to be seamless, some users may not realise an account was created during a quick payment flow. If you deleted your Link account from the merchant’s settings page, the merchant’s settings or Link’s retention policy may mean card data can remain for up to 120 days while it is purged. Next steps you can take: Check the merchant’s account settings or confirmation message to confirm the deletion request was recorded. Contact the merchant directly to request immediate removal and confirmation once the card is purged. If you’d like help specific to your Link account or how a payment was processed, contact Link Support: https://support.link.com/contact/login?. If you believe a charge was unauthorized, please contact your bank to dispute it and use Stripe’s lookup tool to report the merchant: https://support.stripe.com/questions/unknown-charge-from-stripe.

Response from link.comAug 14, 2025

Hi Regional Punter—thank you for sharing your feedback about Link. You raise valid concerns about the inflexible process for updating phone numbers and the limitations of our customer service options. We understand how frustrating it is to have to re-enter all your information just to make a simple update, and we agree that chat-only support can be insufficient, especially when dealing with account access issues. We'll pass your feedback along to our product team about making account updates more straightforward. While we regret losing you as a Link user, we appreciate your detailed feedback which helps us identify areas for improvement.