link.comReviews of link.com

Response from link.comAug 14, 2025

Hi Regional Punter—thank you for sharing your feedback about Link. You raise valid concerns about the inflexible process for updating phone numbers and the limitations of our customer service options. We understand how frustrating it is to have to re-enter all your information just to make a simple update, and we agree that chat-only support can be insufficient, especially when dealing with account access issues. We'll pass your feedback along to our product team about making account updates more straightforward. While we regret losing you as a Link user, we appreciate your detailed feedback which helps us identify areas for improvement.

Response from link.comAug 4, 2025

Sorry to hear about your concerns, Sheila. Trust and security are top priorities for us at Stripe. As a payment processor, we work hard to ensure secure and reliable transactions between merchants and customers. If you have specific concerns or issues, please reach out to us through our support page at https://support.stripe.com for assistance. We’re here to help address any misunderstandings or questions you might have.

Response from link.comAug 1, 2025

We understand your concern about receiving login notifications for an account you didn't create. This could indicate someone may have mistakenly used your email address or attempted to create an unauthorized account. To help protect your information and investigate this issue, please report this at https://support.stripe.com/questions/unknown-charge-from-stripe. You can also verify if any charges have been made using our lookup tool at that same address. We take security concerns seriously and will help ensure your information is protected.

Response from link.comJul 29, 2025

Sorry to hear you're receiving these concerning messages, Clare. If you're getting login notifications without having a Stripe account, it's possible that someone mistyped their email or there is an error. Please be cautious and avoid clicking suspicious links. To help us address this issue, consider reaching out through our support page at https://support.stripe.com for further assistance. Your security is important to us.

Response from link.comJul 26, 2025

Bonjour Karine, nous sommes désolés d'apprendre votre situation. Stripe est un processeur de paiement qui permet aux entreprises de traiter les transactions, mais nous ne vendons pas directement de produits ou services. Pour vous aider à résoudre ce problème concernant les 99€, vous pouvez utiliser notre outil de recherche de transaction sur https://support.stripe.com/questions/unknown-charge-from-stripe pour identifier l'entreprise concernée et les contacter directement. Si vous n'arrivez pas à résoudre le problème avec le commerçant, nous vous conseillons de contacter votre banque pour contester la transaction.

Response from link.comJul 25, 2025

Bonjour Camille, nous comprenons votre frustration mais souhaitons clarifier que Stripe est uniquement le processeur de paiement et non l'entreprise avec laquelle vous avez effectué votre transaction. Si vous rencontrez des difficultés avec un achat, nous vous invitons à utiliser notre outil de recherche de transaction sur https://support.stripe.com/questions/unknown-charge-from-stripe pour identifier le commerçant et le contacter directement. Vous pouvez également contacter votre banque pour contester la transaction si vous pensez qu'elle n'est pas légitime.

Response from link.comJul 22, 2025

Sorry to hear about your experience, Yannick. It's frustrating to encounter a situation like this. Stripe indeed conducts due diligence to ensure the legitimacy of businesses using our services, but regrettably, some fraudulent actors might bypass controls despite these measures. If you've made a payment to a suspicious site, I recommend contacting your bank to discuss the possibility of disputing the charge. You can also use our charge lookup tool to help uncover more details: https://support.stripe.com/questions/unknown-charge-from-stripe. For further assistance with Stripe-related inquiries, please reach out to us through https://support.stripe.com/contact.

Response from link.comJul 10, 2025

Hi Jake—thanks for sharing your concern with us. It sounds like you might have encountered a checkout process using Stripe for payments. Stripe is a payment processor, and we facilitate secure transactions between merchants and customers. We don't collect information without consent, so please ensure you're shopping with recognized businesses. If you have questions about a specific transaction, you can use our charge lookup tool at https://support.stripe.com/questions/unknown-charge-from-stripe to get more details.