LingoReviews of lingo.com

I have bought about 10 lingo CGMs. Of those 3 did not complete the 15 day period: 1 was 3 days short, the other two quit at 7 and 9 days into the monitoring. I like the concept. I am prediabetic, I compared it to my contour next and it is within parameters. I did get a hold of Lingo customer service, but they are only sending one replacement. Another issue that I have had is the tape doesn't last and offer additional tape at a cost, seriously, why? Send a alcohol wipe, and make the dressing better for the lingo sensor or provide additional support tape. As a prediabetic, I like the concept, but I don't understand why the insurance game. I would rather have Libre 3 plus. Two stars because Lingo, quits working early, and because I have to add extra tape.

Had purchased their 6 sensor subscription April 1 from their website, after trying 2 sensors purchased from Amazon. The Amazon sensors worked fine, the ones from Abbott themselves, not so much. Over the course of 6 weeks, 3 of the sensors did not monitor well, nor did 3 of the replacements. Just finished cancelling my subscription. They would not issue a pickup for the 3 sensor I still have. And customer service does not speak very good, or understandable English. Company not concerned about monitoring one’s health

It’s actually a very good product that provides great data and insights, but….. 1. When a biosensor had obviously failed I had to spend almost an hour on a call to be told the biosensor had failed so a new one would be sent. Tbf it arrived quickly albeit with no tracking or other info. 2. I tried to purchase a 3 month plan but the payment processing failed on a card I use for everything. 3. I couldn’t place the order again as it was showing as pending in my account and I couldn’t cancel it. 4. Spoke to their support team and after being asked for lots of irrelevant information and suggesting it was my card that was the problem I gave them the solution: cancel the order and I will place it again, new. They agreed and asked for 15 minutes as thus was such an unusual error. 5. They didn’t do as agreed but have kept trying to take the payment without my involvement. 6. I will never use this company again. It’s a shame as when the biosensors work they are fantastic. UDATE: they just tried to charge me again and their email addresses don’t work.

Getting access to data is utterly painful. Export produces several hundred 5-minute raw readings. Lots to excel work to produce barely useful data. No graphs to export. Customer Support staff barely trained.

One of three sensors was faulty with horrible customer support. I decided to try them because I favored the “every minute” data that their system offered. I subscribed to a 3 month period, but for an unexplained reason on their part, they cancelled the order and they were not able to give me a timely explanation so that I could reorder. Their customer service absolutely does not care to rectify a problem.

The first sensor worked well. No complaints. The second failed immediately. I ran through all the troubleshooting steps. The device failed to connect. The error screen read ‘Biosensor ended early. Whatever the reason we’ll help you replace it.’ That was a lie. Customer service has not responded to my emails. The phone number plays an obnoxious message about trouble shooting sensors that don’t work. No one picks up. No option to leave a message.

Adil is so patronising, makes me sick

It may be my own stupidity thinking it was possible but Lingo doesn’t make it clear that this device is a needle and not, as they say a “seamless fitting process”. I’m not good with needles anyway but have it a go and it bent as soon as it touched my skin. Lingo needs to update their website and sales page.