LingoReviews of lingo.com

I am halfway through a 28 day trial of Lingo continuous glucose monitor. Today I had connection problems which took a few hours to resolve and I found very frustrating. I had to uninstall the Lingo app then reinstall it and go through the setup procedure once again. I was originally trying to sort the procedure out by way of online chat. Luigi the technical support specialist asked me to look at the information from the online app and give him the information. However, unfortunately in doing this, I then lost contact with a Luigi on two occasions. Eventually, I decided to phone but on this occasion, I will I was lucky and got through to speak with Paul in South Africa. Once again from my perspective as a 79-year-old man it wasn’t straightforward as I couldn’t hear some of his instructions from time to time.

I think there are issues with this companies messaging. Why do you not know there is a needle involved until you receive the package? Obviously the company has issues with telling you before you buy it. For me this was the start of a poor relationship with fitting the monitor. I wasn't expecting a needle and so I presumed there was a problem with it and it was going to hurt! As a result I flinched when I fitted the system to my arm and the monitor didn't work. Second try, Lingo sent me a new patch. Unfortunately they didn't send me an alcohol wipe with it and I forgot I needed one. As a result I fitted the monitor, and I was pleased with the results but as I hadn't used an alcohol wipe, it fell off after a couple of hours. I know this was my fault but surely this should be more simple? Why wasn't there a wipe in the second package?? For the sake of the expense of an alcohol wipe I am left with nothing and wondering if I really want to spend another £60 to try again? In my opinion, the whole system is too complicated.

Have used the Lingo cgm for 6 months I’m pleased with the data it provides, particularly how it’s presented, however there is a major flaw in their Bluetooth pairing process. I have had 4 sensors that have refused to pair, at £59 a pop - and on an IPhone 15 - totally unacceptable. Granted each sensor has been replaced but I’ve had to go through the hassle of contacting customer support and answering the same set of questions and generally having to explain the process I went through trying to pair the sensor as if I was a 5 year old. Am thinking of returning to the more reliable Dexcom CGM.

I got the 4 week subscription for the Lingo CGM, which means it comes with 2 monitors. I followed all the application steps to the T. The first monitor wouldn’t stay connected. Customer service was easy to work with and happily sent a new one free of charge. The second monitor stayed on for 8 days—started to come off during upper body, sweaty workouts. The third monitor also wouldn’t stay connected. They happily sent me another one. The 4th appeared to be working but by the 3rd day my blood glucose levels were barely moving, even after a big meal or heavy exercise. The product and the app were nice when the monitors worked. But I’d never use this product again. I had very little faith about monitors working.