Line2Reviews of line2.com

I really need a number

Good idea for this

I love Line 2! I was a loyal Open Phone user for a number of years until they decided to target me for the U.S. Carrier Registration. They claimed it was required by the federal government and wanted me to pay a registration fee and then a monthly fee. My research showed that the U.S. Carrier Registration should never have applied to personal phone numbers only business phone numbers. After they gave me the runaround and even after registering for the U.S. Carrier Registration Open Phone still didn't work. I tried dozens of carriers to find the right one, and I stumbled upon Line 2 and I haven't looked back since. At first I was hesitant about signing up for Line 2 because of the price, it is definitely more expensive than Open Phone was and also more expensive than many other digital phone providers that I looked into. I had some questions for the people at Line 2 and their customer service was AMAZING and answered all of my questions in a timely manner. The customer service made me confident that Line 2 was the best digital phone service for my needs. I use Line 2 exclusively for personal calls, text messages, and SMS messages with photographs. I couldn't be more delighted with Line 2. Whenever I have a question or problem with Line 2, I am able to reach their customer service in a timely manner. They explain all of the steps needed to troubleshoot any problems that I am having with their website or their Windows Desktop Software, which I use most often. I have a lot of technical knowledge but sometimes software doesn't work as it should and their custom service had me back on track in under 15 minutes and I didn't miss a single call. I love the convenience and security of having a Line 2 phone number. I live in an area where sometimes I get zero cell phone service because of the location of my apartment building and the technology in our apartment and in our neighbors apartments. My significant other is disabled and is home during the day and it's crucial that she is home and able to receive and make phone calls all day long. When our cell phone service couldn't provide reliable coverage 24/7/365 we thought it was imperative to get a digital phone number so she always has a lifeline to the outside world. It is also imperative that I be able to reach my significant other to check in with her. Unfortunately, I work in a hospital and the basement and bottom floors have zero cell phone service and I am unable to receive text messages or phone calls while working in those areas. I am going to be signing up for my own Line 2 phone number in the coming days and I will then have the peace of mind that I am not missing any important phone calls and always have a way to keep in touch with friends and loved ones. The only downside to having Line 2 as my digital phone company has been the junk phone calls. It looks like the phone number belonged to someone who is in the same area code as the phone number that I selected (I choose a number outside of my local area and area code) and now that phone number receives calls on a regular basis. Line 2 makes it easy to block those calls however so it's not a huge hassle. If you are looking for a way to have a digital phone service for personal use that can send text messages, send SMS messages, and make and receive phone calls, then Line 2 is definitely the way to go. I haven't looked back a single time since I signed up for the service and I recommend it to all of my friends who were looking to replace their digital phone companies due to the U.S. Carrier Registration changes as well.

From a technology standpoint, it works OK - but the admin interface is crazy, and the defaults are bizarre. I just wanted to add a couple extra numbers to my phone (my Dad's old phone number, and old landline number) and just have them ring and work like regular ol' phone numbers. But callers can't reliably call me (calls often go to voicemail without ever ringing, and calls OUT are often blocked as 'high risk for spam' now) From a technical standpoint, the conversations have more latency than I'd like (our internet connection is 10ms latency only) but voice quality wise it's OK, that works OK-ish. It just doesn't work anything like a regular "call-me-and-it-rings" standpoint. And customer support is 'hard of understanding' it seems. It takes a long time to get them to understand what the problem is, and they seem totally to have the preconceived idea that everyone using VOIP must be a 'burner phone' type of person, with call screening, and all sorts of blocking and spoofing. They seem to think that having a number that just works and rings like a phone is a 'custom setup' AND their policies are 'ever changing'... I was supposed to be able to use 5 number, but they changed their policy to 3 numbers and just delete my 4th number (gone, deleted, never coming back)

Support and help

I can’t log in

They do not offer a call display option and I regularly experience issues with log in. At times, folks are trying to call and it does not go through. This is on their paid plan. In response to Line2's response - I have previously reached out and told there is nothing that can be done.

I was looking for a calling and sms/mms app for my small business that I could use on my desktop windows PC as well as android device. Line2 is perfect! It has great features which includes voice mail, call screening and you can even plug in a headset on your PC to use with the app. I'm happy I found line2! 10/23/2023 Update-Unfortunately, after testing out the service it did not work as well as expected. The desktop app does not have a contact book feature so you cannot assign names to numbers. This is a huge drawback because the desktop app is the primary way I would use the Line2 service. Also the Caller ID showed the name of a former customer named "Christopher". And the call quality was not good on desktop and cell phone although I was willing to buy a headset to see if call quality improved. I called customer service during the day and was on hold for about 30 minutes. I had to hang up. I later contacted Line2 via email for a refund. I'm so disappointed. I had high hopes for Line2 and I liked the look and feel of their desktop app. If Line2 is able to fix the issues with their service, it has the potential to be one of the better Voip services on the market. They key for success is in making a better functioning desktop app, improving call quality issues and ensuring that the number assigned to a new customer updates with the new info in their system.