Lincare HoldingsReviews of lincare.com

Complaint #1 - billing decided to switch everyone to online billing without any notification including in the final invoice of 2025, nor do they email an invoice each month. I didn't find out any of this until they turned two bills over for collections. Then they advise that hard copies will be 3 weeks. And a call back to make sure they wouldn't turn more invoices over for collection yielded 34 minutes of hold time and no human intervention. Praise - they are capable at proviiding the INR meter and reporting the results. Complaint #2 - supplies for the INR meter are hit-and-miss. One item they ship on a regular schedule which is too frequent, the other takes work on my part to get the minimum quantity. (Work I shouldn't have to do.) I'm "no longer young" but feel very sorry for really old folks who must struggle with this company. Maybe they have more patience than I do and 34 minutes on hold, listening to the same 75 second recording loop isn't annoying to them.

Website: shows zero balance. Got a letter saying $8.01 was sent to collections. Go to payment history; it’s empty. Go to stmts & it shows 4 bills that were never sent to us that we owe $32.04. No where can I pay due to it showing a zero balance! Call center is in India. Nice people, but 1 hung up on me cuz I asked her to slow down & struggled hard with the other 3! Rep said we owed $33.55 & processed the payment & agreed the portal doesn’t match what they see on their end. No where on portal can we change auto-pay ourselves & rep was afraid it would mess up the payment in process!! Adding me as a representative for the account holder is a lie because LinCare has to send a hippa form for it to be permanent! Just the absolute worst website I’ve seen!

Billing was the big issue. Requested refund and they kept taking out billing from last month for next month. I clearly told them I wanted a ‘full refund’ no charges taken out of the overpayment. They continued to take money off it. I even went to corporate who was gonna send full refund and I got $75 of the 182 back. I returned my machine and cut ties with them. There is no getting though this company. Avoid at all costs! Can’t get new machine til it’s paid off. I’m doing no business with them again. Don’t go here.

I ask for service on my CPAP and seem to get a run around there people needs these machines to survive a life is worth more than anything the world has to offer

Over 2 months ago I requested contact with a customer rep to find out why I received no answer to my inquiry. It seems this company was supposed to notify me by phone they converted to paperless billing. I contacted Lincare by Patient Portal and received no reply. The customer service stinks. I would say that this company has gotten to big to fast and there is no coming back to customer service

Faulty product, rude sales representative, no follow up. Just started using their product, already disgusted.

Lincare consistently has long hold times, billing department cannot handle disputes, and when they take 5 months to the to send a bill they overcharge and tell you there is nothing they can do and no one you can talk to.

This is the most poorly managed company in the history of capitalism. The employees are rude and unresponsive. Unfortunately, for home INR testing, Lincare is virtually a monopoly operator. This is a company that should be targeted for dissolution.