Lincare HoldingsReviews of lincare.com

I made dozens of telephone calls and never received a call back. This company has the worst customer service I’ve ever experienced. ZERO STARS!!

I contacted Lincare prior to switching to make sure I could continue to receive the correct supplies. The rep lied because there are multiple items Lincare says medicare will not cover, but I have secondary insurance that DOES cover the items. Instead they recommended I pay over $500 per month for supplies that my insurance covers! I only lasted one month with this horrible company. I am going to pay for the return shipping on their equipment so I will have proof they received it and not bill me.

I have called billing dept (nobody is from America) & Sumter office regarding a billing issue that I am trying to find out why we are being billed. All billing dept wants to do is collect your balance due. What a joke! The Sumter office says there is nothing they can do to help that billing is the only way to get assistance. I have documented all calls, emails & even received a case # and have NEVER had a response back or anyone that is willing to look at the issue. A lawyer will be the next step. This is a horrible company to deal with.

Didn't get a bill for a year. Today received a back dated bill with multiple charges for the same month. No monthly bill ever showing insurance responsibility or payments. Total shit show.

I would put a zero if I could! You can’t reach anybody when you have a question, but they’re really great at calling you repetitively to sell supplies. Just feels like a money making racket. My orientation from the respiratory therapist was terrible and I’ve relied on a friend to instruct me with my CPAP. Shame on you, Lincare.

Dealing with this company through their Health Care Solutions branch is difficult. Phone service needs a lot to be desired. Reps are friendly enough but like robots reading from a script. They often do not listen carefully to what the issues are. I had problems with two orders this past month and I had a hard time getting the rep to understand. I spent one hour on the phone with them these past two weeks, much of it on hold. I had to tell them to stop the automated calls they did every day for a week telling me it was time to order new supplies. They try to push everyone to an automated portal. When you do talk to a rep they seem like they read from a screen and just want to move you off the phone as soon as possible. When you do leave a message, it is a 50-50 chance of getting a call back. I had questions about my new machine and left a message and when someone did call back they left a message that in no way answered the question I left for them. Lincare is a very big operation with many companies under their umbrella. I don't think they would care if one customer left.

I am currently on hold and have been with the Central Billing Office now for 35 minutes. All I want is to cancel my account. I have been hung up on 4 times and now they are playing games by leaving my on hold to try and make me go away. Terrible company. Do your research about the $29Million the DOJ had them Pay out for over charging customers. ¯\_(ツ)_/¯ Maybe find someone else.

I would like to not leave any stars completely! I've lost more time on hold with this company than any other to date, and I'm not young. The fact that you even have to go to another website to look up bills from ordering supplies. The statements do not have enough details, and no explanation for a surprise very large billing. Not to mention phone calls which only want to deal with ordering more supplies, but I get less political calls than the reorder supply calls. Currently been on hold for 55 minutes this time, and not a single person.