Lillydirect LillyReviews of lillydirect.lilly.com

It’s been an awful experience today with a delivery that never happened I received a text stating it was delivered to my front door, which did not happen cameras don’t lie! After being on hold with Lily for 50 minutes before my call was answered after i explained I never received my shipment. All she kept saying was we will review your case and let you know within 48 hours! What a joke I even told the girl no that is not acceptable. I paid for my order. It was supposedly was to be delivered do you have a tracking number No tracking information available! after hearing repeatedly was our team will investigate the delivery and find out what happened within 48 hours we will notify you. as I said not acceptable. I was then told to walk to my neighbors to see if maybe they received my package. I asked to speak to a supervisor who was believe me no help at all she repeated like it was a written script exactly what the girl prior to her had stated to me our team we will investigate your case.. get back to you within 48 hours doesn’t matter that you’ve paid in advance for this prescription all she kept saying was our team will investigate in the meantime sit back and just wait for a phone call from them. seriously this is what they call customer service! When ask when will I receive my prescription, again like a script being read! Would not recommend using lily direct!

When my order of Zepbound arrived not only was it not cooled the wrong dosage was sent. Their customer service is near non-existent. After waiting on hold over an hour I was finally able to speak to someone. After stating all the details and giving my personal information, I was told their department didn't handle those issues and I needed to be transferred. So again, I waited on hold for another 45 minutes. I finally was able to speak to the "correct" department. After speaking with them for 20 minutes I was asked for my phone number and was told I would be put on hold. Instead, I was immediately disconnected. I waited an hour for a call back that never came. Once again, I called them and when through the same process as stated above, waiting over an hour on hold just to be transferred to the "correct" department. Apparently, the people you speak with only take a report and submit it and someone else, who has 24 hours to make a decision on your issue(s). I received a call back today and was told the decision that was made wasthat even though the Zepbound arrived uncooled it "should be" okay to still use. When I asked if this was truly the case then why is it always sent with ice packs. I receive dead silence as a response. When I asked why I received the dosage of 5mg instead of my prescribed 7.5mg, they responded "well we are out of the 7.5mg." When I asked why was I not informed of this when I made the purchase for the 7.5mg dosage, I once again received dead silence as a response. This company is not trustworthy.

Received my 3rd shipment from Lilly Direct of Zepbound. It was supposed to increase from 5mg to 7.5mg. My doctor wrote the prescription for 7.5mg and Lilly accepted my prescription at 7.5mg and I approved the order at 7.5mg. What I received in the cooler was another month's worth at 5mg. Even the syringes they supplied were for the bigger dosage. I called them and let them know they sent me the wrong amount. They verified that they did send me 5mg. However, since I accepted the order it is final. Let me repeat, I accepted an order for 7.5mg not 5mg and they put in the cooler 5mg. How is that my fault??? All well... cost me $500 out of pocket and another month before I can get the correct amount. No accountability on their part but they sure don't' have a problem grabbing your money!!

It's been 4 months, numerous calls, several prescriptions sent in to Lilydirect by our doctor . . . and no progress. Lily keeps texting us the same instructions to complete a purchase. We follow them exactly, but Lilydirect still hasn't processed our purchase. As far as I can tell it's impossible to order from Lilydirect.

I purchased a medication through them and tried to cancel just an hour and a half later due to personal circumstances. They refused to give me a refund even though I had not received the product yet.

Worse customer service in the world. They will lie to you. Don’t trust them. Go someplace else. I’ve never been so frustrated dealing with them.

Maybe they've fixed these fufillment, billing and distribution issues by now. For me, I'm 3 months in and none of these problems has occurred so far. Even if some of this took place on my account, I probably would still work with them, as they know better the system and service. I feel that I'm lucky that Zepbound offers their Lilly Direct service to those of us without commercial healthcare. Lilly stepped up to the plate and saw a huge market - us fat seniors on Medicare lol . I don't even want to tell you how much Zepbound costs, with no insurance. Lilly Direct allows me at least the chance at using Zepbound, all for around $500/month. I still feel like I'm being ripped off at that price - by Medicare and the FDA and the parent company. If they can make a profit on the drug now for us seniors on Medicare, then anything higher is price gouging. Obviously, they are not taking a loss on us seniors, at the lower rate.

The right hand does not know what the left hand is doing. I should have received the medication Aug 21. It's August 31 and if I'm lucky I'll get it on Sept. 3. I'm not sure if they can get it right. From the other reviews they can't get it right and there is no reason to have confidence. Lilly, you can do better.